System Analyst

Hertfordshire, UK | £50,000 basic + Benefits | Embedded Client | Enterprise level CCTV & Access Control

We're working with a leading global security technology business to find a System Analyst to join their growing team. In this role, you'll make sure access control, CCTV, and other critical security systems keep running smoothly across regional sites-helping protect some of the world's most important environments.

If you're passionate about technology and love solving problems, this could be the perfect next step in your career.

What You'll Be Doing

Managing and triaging service tickets from receipt through to resolution.

Providing first-line technical support and troubleshooting for access control, CCTV, biometrics, and alarm systems.

Coordinating ticket assignment, escalations, and engineering visits.

Maintaining accurate documentation, including as-built records and technical configurations.

Managing spares stock and overseeing ticket invoice reconciliation.

Supporting the development and documentation of processes and procedures.

Producing regular service performance reports and responding to ad hoc data requests.

What We're Looking For

At least 5 years' experience in a service desk or technical support role within the security systems industry.

Solid background in troubleshooting and supporting access control, CCTV, and related technologies.

Ideally, experience with Lenel OnGuard, Milestone CCTV, biometrics, key management systems, or alarm centres.

Familiarity with Windows environments and basic IT networks (LAN/WAN).

Great communication skills-you're comfortable talking to clients and colleagues alike.

Self-motivated, organised, and able to manage your workload independently.

The Important Stuff:

Location: Hertfordshire based office with some hybrid flex 

Travel required for certifications and some support visits

Salary around £50,000 plus a great benefits package

Must be eligible to work in the UK

Reach out to me now:

(phone number removed)