Customer Experience & Interior Design Advisor
Salary dependent on skills and experience
Office based - Darlington DL1
Permanent, 3 days per week, with the flexibility to increase to 5 days during busy periods or to provide holiday cover.
About us
Seymour's Home are a proud family-run business with a passion for quality, design, and great service. Based in the heart of Darlington's Imperial Quarter, our beautiful store on Grange Road offers a curated selection of soft furnishings and lifestyle products from some of the world's most respected brands - along with exclusive finds our customers love to discover. With frequent new arrivals and a reputation built on genuine customer care, we have created a shopping experience that keeps people coming back.
About the role
This is a hands-on, creative role that combines great customer service with a focus on interior design. You will support the Senior Designer and Business Owner across in-store, phone, and online channels - from giving style advice and managing bespoke orders to updating displays and assisting with social media. A flair for design, strong people skills, and attention to detail are key. CAD skills are a bonus, not a must.
What we value
* Integrity: We act with honesty, transparency and mutual respect.
* Consistency: Everyone gets the same clear and timely communication.
* Ownership: We take pride in our work and ensure every customer interaction is a positive one.
Key Responsibilities but not limited to:-
Interior Design & Creative Support
* Assist in developing design concepts and bespoke schemes for customers
* Offer in-store advice on wallpaper, paint, fabrics, and styling
* Support the maintenance and refresh of shop displays and window dressing
* Collaborate with the Senior Designer to handle custom orders and queries
* Edit product imagery (e.g. in Photoshop) and contribute to website content updates
Customer Service & Sales
* Deliver a welcoming, knowledgeable service in person and by phone
* Manage customer orders and liaise with suppliers where needed
* Keep pricing and signage up to date across the shop floor and windows
* Ensure the shop is well-stocked, tidy, and visually appealing
* Participate in Shop-Watch and help maintain a secure environment
Warehouse & Fulfilment Support
* Assist with packing and order fulfilment during busy periods or staff absence
* Contribute ideas to improve efficiency and workflow where relevant
Social Media & Marketing
* Help create, post, and manage engaging content across social channels
* Support efforts to grow audience engagement and reach
General Housekeeping
* Share responsibility for maintaining a clean and tidy shop and staff room
Education, Skills & Experience
* GCSEs (or equivalent) in English and Maths (Grade 4 or above)
* A warm, approachable personality and excellent communication skills
* A creative eye and an interest in interiors and design
* The ability to work well both independently and as part of a close-knit team
* Resilience, flexibility, and a can-do attitude
* CAD and Adobe Photoshop skills are desirable but not essential
* Competence with Microsoft Word and Excel is a plus
Interested? If you feel that you possess the relevant skills and experience please send your cv by return. Please also include a cover letter explaining why you have applied for this role and your interest in interior design.
INDHS