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Date Added: Wed 14/09/2022

CUSTOMER DATA ANALYST

Farnborough, UK
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Company: STERIA RECRUITMENT

Job Type: Permanent, FullTime

Salary: £20.00 - £30.00 per hour

Intelligent Resource is working in partnership with a major client in the UK. We are currently recruiting a Customer Experience Analyst to be based around Farnborough for a Contract role.

Job Title: Customer Data Analyst

Location: Farnborough (2 days per week onsite)

Job Type: Contract

Duration: 12 months

Key Responsibilities

  • Work closely with the Customer Programmes Manager to ensure relevant reporting is in place to manage retailer bonus and reward programmes.
  • Develop and implement a comprehensive suite of reports to identify promotor and detractor levers and track retailer progress against these levers, in order to support the Areas teams in developing effective action plans with retailers to improve the Customer Experience.
  • Using a range of data sources identify key customer insights that will support the business (Sales/Service, BMW/MINI/Motorrad) in delivering a continuous improvement in Customer Experience.
  • Creation of additional, deep-dive analysis, on key topics as the needs of the business change and new opportunities/challenges are identified.
  • The role needs to continuously adapt to the changing CX environment, providing insights to track progress, monitor risk and improve understanding on key business topics.
  • Explore use of new and existing technology to deliver real time insight and a single point of truth for customer insight.
  • Act as a subject matter expert for provision of Customer Insight across a range of key data sources.
  • Work closely with holders of data across the business to develop a comprehensive view of our customers and the key development topics.

Experience/Qualifications

  • Degree level or equivalent experience
  • A strong desire to deliver exceptional levels of service to all customers, Retailers, suppliers and BMW Group associates
  • Experience of providing customer insights to support data driven decision making
  • A good level of commercial awareness is required together with the ability to think analytically with an excellent attention to detail.
  • Experience of managing high levels of workload and tight deadlines to deliver optimum results.
  • Excellent analytical skills with the ability to take data from multiple data sources and draw accurate conclusions that support the development of action plans and new initiatives across the organisation
  • Good communication and strong presentation
  • Advanced Excel and PowerPoint skills are essential
  • A full understanding of data protection legislation is desired

Intelligent Resource Limited acts as both an employment business and as an employment agency.

Please Note: Shortlisted candidates will be contacted via Call/Email.

Apply now to know more.

Intelligent Resource is committed to barrier-free and inclusive recruitment. We are a Disability Confident recruiter, and a RIDI 100 and Business Disability Forum partner organization.

Should you choose to contact Intelligent Resource regarding this role or apply for it, all personal data you submit to us will be processed in accordance with our Privacy Notice which you can find on our website.

Intelligent Resource is committed to barrier-free and inclusive recruitment. We are a Disability Confident recruiter, and a RIDI 100 and Business Disability Forum partner organisation.

Should you choose to contact Intelligent Resource regarding this role or apply for it, all personal data you submit to us will be processed in accordance with our Privacy Notice which you can find on our website.

Apply Now