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Date Added: Thu 19/01/2023

Customer Services Executive

Letchworth Garden City, SG6, UK
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Job Type: Permanent, FullTime

Salary: £22000/annum

Customer Service Executive

Salary: £22,(Apply online only) plus bonus / £10.57 per hour

Location: Letchworth

Job Type: Perm

Working Hours: Full Time, Monday to Friday

Based in Letchworth, my client is seeking a friendly, bubbly and confident candidate to join their busy call centre handling their inbound calls. We are one of the largest next day parcel delivery companies in the country and are looking for colleagues who can deliver the best customer experience possible.

If you have a great telephone manner and you would like to provide excellent customer service at a fast pace then this is the role for you!

What you'll be doing…

Answering inbound calls and handling customer inquiries
Managing collections from customers
Delivering excellent customer service
General administrative tasks when needed
Updating CRM systems with correct and up to date notes
Complaint handling and escalating to correct people when needed
Provide administrative support to the sales function
Contacting customers and providing new leads for the sales team
About You…

Previous call centre/office based customer service experience
Great communication skills
Confident telephone manner
IT Literate
Excellent customer service and interpersonal skills
Ability to multi-task
What's in it for you…

20 days holiday (Plus bank holidays)

Pension scheme

Please note this job is to be filled ASAP
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