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DATE ADDED: Wed 19/09/2018

Director Of Programs

Redwood City, USA


Job Description

 Title:                                  Director of Programs                                 

Reports To:                      Executive Director         

Hours:                               40 hrs/week, 8:30AM to 5:00PM Mon-Fri (with some evening and weekend shifts, as needed)

Classification:                  Exempt


PRINCIPAL RESPONSIBILITIES: The Director of Programs will direct, plan, develop, and implement overall strategies for agency programs. The Director of Programs will work closely with the Executive Director, Director of Fiscal and Administrative Services, and other key staff to ensure contractual compliance, programmatic integrity and growth, and the overall health of the agency.



  • Programmatic oversight and direction
    • Develop strategic direction for growth and sustainability of agency programs
    • Direct and oversee programs ensuring compliance with contract and grant requirements, as well as federal, state, and local laws and regulations
    • Develop and implement strategies to maximize program quality and client satisfaction
    • Develop and implement strategies to improve teamwork among staff and the integration among all of 4Cs’ programs
    • Lead and cultivate program staff in the development of “best professional practices,” to include program structure, policies, procedures, and performance measures
    • Maintain up-to-date and comprehensive records for all programs
    • Analyze evaluation, data collection and reporting procedures to improve program effectiveness, achieve growth in core services, and communicate outcomes
  • Staff Supervision
    • Provide supervision and support for direct reports and program teams
    • Provide performance assessments, coaching, and training on a regular basis
    • Develop annual goals and conduct performance reviews for program staff
    • Utilize team-building activities to foster collaborative efforts among staff and departments
    • Model oversight of individual and organizational performance standards
  • Provide financial oversight and fund development
    • Working with the Director of Fiscal and Administrative Services, develop and monitor program budgets for current and prospective programs
    • Work closely with the Director of Fiscal and Administrative Services to analyze and improve financial performance
    • Support managers to understand and make recommendations regarding program budgets
    • Ensure programs work within budget
    • Participate in the development and execution of strategies to raise funds for 4Cs programs leveraging existing funding commitments to create sustainable sources of revenue
    • Working with the Director of Fiscal and Administrative Services, develop proposals for new programmatic opportunities
  • Agency Representative
    • Attend and actively participate in County and State level professional associations, collaboratives, community and partnership meetings
    • Monitor and provide input on federal, state and local legislation, regulations, management bulletins, and other policy changes affecting the administration of programs to ensure that 4Cs remains in compliance with changing public sector requirements
    • Act as the Appeals Hearing Officer for the Alternative Payment Program
  • Overall
    • Follow the 4Cs employment handbook
    • Foster collaborative efforts within the agency and carry out overall agency goals and mission
    • Other miscellaneous duties as assigned



·       Ensure compliance with all contract requirements and reporting

·       Meet or exceed programmatic and fiscal objectives

·       Participate in ongoing and annual review of agency program policies

·       Incorporate highest client service standards into annual performance reviews

·       Create improvement plans and corrective action plans for program staff

·       Increase community awareness and utilization of agency services



  • Actively participate on the 4Cs Executive Team
  • Report to the Board of Directors as required
  • Develop and maintain relationships with local elected officials, State regulators, statewide organizations, the County, and community partners, in concert with the Executive Director
  • Maintain a strong role externally within the County and with statewide and national organizations to convey the strategic priorities of 4Cs
  • Maintain accountable and effective relations with project consultants and partners
  • Maintain confidentiality related to agency services and internal operations



Directly: 3-6       Indirectly: 3-15 



  • Bachelor’s Degree in relevant field, Masters degree in Business Administration, Public Administration or Child Development preferred
  • 4-6 years project management and budget management experience in highly regulated environment
  • Critical thinking and creative problem-solving skills
  • Self-starter with demonstrated ability to develop and implement strategy
  • Demonstrated ability to work with a diverse population
  • Experience providing supervision and coaching to others
  • Superior organizational skills, including ability to prioritize work on multiple tasks simultaneously
  • Excellent written and verbal communication skills
  • An automobile (or other adequate means of local/regional travel), insurance, and valid CA driver’s license





  • Familiarity with child care field, Resource and Referral and Alternative Payment Programs
  • Knowledge of San Mateo County preferred, particularly regarding early care and education
  • Bilingual in Spanish desirable



  • Sitting at a desk, typing on a computer and talking
  • Represent the Agency at offsite meetings and training, travelling by car and sitting during meetings
  • Filing
  • Lifting boxes up to 15 pounds




The salary range for this position is $80,000 - $85,000. 4Cs offers a comprehensive benefits package.


To apply: Send resume and cover letter to: #removed#


Company Description
The Child Care Coordinating Council (4Cs) is a non-profit 501c(3).
For over 40 years, 4Cs has been the trusted resource for parents living and working in San Mateo County. Our mission is to connect and empower families, educators, and child care providers with resources today for a stronger San Mateo County tomorrow. 4Cs has an annual budget of $12.3 million and 18 staff. The agency provides:
• Child care referrals,
• Screening of families using a Family Needs Survey,
• Referrals to community resources such as parenting workshops, mental health services, housing, food assistance, and health care,
• Information on child development for families and care providers,
• Developmental screenings and inclusion support,
• Child care subsidy vouchers for low-income families, families in the child welfare and foster care systems,
• Quality improvement and business supports for child care providers, and
• Community leadership and advocacy on issues related to families with young children.
Last year, 4Cs provided more than 8,500 referrals for families annually; 10% of referrals were done over the phone and 90% through website search and email. Additionally, over 700 families and 1146 children were served through the child care subsidy voucher program in 17/18. Serving as the Help Me Grow San Mateo County Centralized Access Point (CAP) and Family/Community Outreach Provider allows 4Cs to build on and expand our core expertise in information and referral services for families in the county.

4Cs incorporated as a non-profit in 1974. Throughout the agency’s history, 4Cs has been the sole Child Care Resource and Referral Agency (CCRR) in San Mateo County. Located in each county in California, CCRR agencies are part of a network of more than 400 CCRRs throughout the nation and offer crucial support services for families with young children. The core mission of a CCRR includes informing families about child development and connecting families to resources to ensure they have what they need to thrive.

Role: Director of Programs
Job Type:
Location: Redwood City,

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