PFI Senior Operations Manager

We are recruiting for a PFI Senior Operations / Account Manager  to Lead our client's PFI contract in Worcester to ensure high-performance delivery across Hard and soft FM functions.

Responsible for P&L, team management, Health & Safety, and continuous improvement across the facilities management contract.

Manage the account and operations team to meet PFI contract standards, strengthen client relationships, and deliver on financial and SHEQ targets across a range of public-facing sites.

Summary:

PFI Senior Operations Manager / Account Manager
Location - Worcestershire
Salary - £80,000 + £6,100 Car allowance
PFI experience required
Account Management
Stakeholder relationships
P&L responsibility 
Duties include:

Ensure consistent, high-quality service and PFI contract performance.
Drive financial outcomes and lead commercial delivery.
Build strong relationships with the client and internal teams.
Promote continuous improvement and operational excellence.
Lead and develop the contract team with a focus on safety and compliance.
Qualifications/ Experience:

Strong Facilities management operational and P&L management background
PFI Experience - essential 
Healthcare Experience  preferred
Technical Qualifications - desired
Customer-focused
Proven leadership and team management - Essential
Financially astute with strong communication skills
Knowledge of M&E systems and supplier negotiation
Background in FM or projects
Understanding of contract law, H&S, and quality systems
Adaptable, innovative, and focused on continuous improvement
Stakeholder relationships
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