Are you experienced in debt recovery and passionate about supporting vulnerable adults? Join our clients dedicated Adult Social Care Income and Debt Collections team and help ensure vital services are funded through effective and compassionate collections.

🔍 About the Role

As an Adult Social Care Collections Officer, you'll manage a caseload of customer accounts, ensuring timely collection of care fees while supporting individuals with sensitivity and professionalism. You'll work closely with internal teams, legal services, and external stakeholders to resolve complex cases and maintain accurate financial records.

Adult Social Care Collections Officer (Debt Recovery Officer)
Public Sector - Local Authority
Full Time - Monday to Friday, 35 hours per week
Temporary Role - 3 months with likely extension
£20.31 per hour PAYE / £26.91 per hour Umbrella
Hybrid Working - 2 days in office (Ealing), 3 days at home
IT Equipment Provided
ASAP Start

🧠 What You'll Bring

Strong knowledge of debt recovery legislation, welfare benefits, and social care charging policies.
Experience using financial IT systems to manage and track payments.
Excellent communication skills to liaise with customers, legal representatives, and partner agencies.
Ability to manage a high-volume workload with accuracy and attention to detail.
A proactive, team-oriented approach with a commitment to continuous improvement.

💼 Key Responsibilities

Issue invoices, recovery notices, and enforcement documents.
Set up and monitor payment arrangements, promoting Direct Debit as the preferred method.
Identify and support vulnerable customers in line with safeguarding procedures.
Prepare documentation for County and High Court proceedings.
Maintain accurate records and contribute to performance targets.

✅ Essential Requirements

Experience in debt management and recovery.
Familiarity with Council Tax, Business Rates, and other local authority debts.
Competence in using computerised accounts systems.
GCSE Maths or NVQ I in Finance/Administration (or equivalent experience).

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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