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DATE ADDED: Thu 11/10/2018

Technical Support

Phoenix, USA
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COMPANY: VISION ENGRAVING & ROUTING SYSTEMS

Job Description

We are seeking a Technical Support to join our team! You will resolve computer-related issues for our clients.

Responsibilities:

  • Provide technical assistance with software and equipment
  • Resolve issues for clients via phone or electronically
  • Track customer issues and resolutions
  • Effectively communicate information with team members and customers
  • Submit proposed solutions in knowledge base and internal/external documentation

Qualifications:

  • Previous experience in technical support, customer service, or other related fields
  • Ability to build rapport with clients
  • Strong troubleshooting mindset with excellent problem solving ability, eager learner
  • Excellent oral and written communication skills with ability to interpret technical situations
  • Positive and professional demeanor
  • Detail oriented with the ability to learn quickly and thrive in a team environment
  • Bilingual (English/Spanish) desired


Role: Technical Support
Job Type:
Location: Phoenix,

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