Our client is seeking an experienced SEND Lead Complaints and Tribunals Officer to join our Education and SEND team on an interim basis to manage complex SEND appeals, represent the Local Authority at tribunals and drive early dispute resolution.

Location: Medway Council, Gun Wharf (role advertised as remote, but priority will be given to candidates who can attend the Gun Wharf office as and when required).

Contract: Interim - minimum 6 months with the potential to extend.

Key Responsibilities

Lead and manage all SEND appeal and tribunal casework
Represent the Local Authority at SEND Tribunals
Resolve disputes early through mediation and negotiation
Provide expert advise on SENDISTS matters to colleagues and partners
Support and coach the SEND team on complex casework
Ensure timely accurate preparation of all tribunal and complaint documentation

About You

Strong SEND case management experience, including handling complex, high-volume cases
Significant experience with Appeals and Tribunals processes
Proven ability to resolve disputes using negotiation, mediation and diplomacy
In-depth knowledge of SEND legislation, statutory processes and the impact of SEND on children and families
Strong organisational skills, resilience and the ability to manage competing prioritiesIf you are interested in this role please send your updated CV in the first instance