Sales Support Agent required for a new Sales Support Contact Centre in based in Norwich, the role is responsible for calling all prospective customers to follow up on our sales appointments. The purpose of the role is to engage with the prospective customer either following a sales appointment, or to follow up their registered interest in our product(s) arranging a sales appointment with a Sales Representative or to provide further information to the prospective customer for the Sales Support Agent to negotiate & complete the sale.
To reward this important role you will be offered a permanent career with us, a monthly salary & a bonus opportunity of up to an extra £9k per annum. There is the option to upskill with a professional qualification and you will be joining at an exciting time to become part of a newly created Sales Support Team.
There are a variety of benefits and perks including a day off for your birthday, in addition to your annual leave entitlement.
What the Role is
- Developing and nurturing sales opportunities and negotiating a sale
- Engaging with prospective customers that we have already engaged with
- Negotiating a sale through outbound calls & overcoming objections
- Maximising opportunities from existing leads for business growth
- Achieving set sales performance targets through matching the right products & service to the prospective customer
- Maintaining up to date product knowledge
- Ensuring all databases and customer information is accurate, in line with GDPR and other statutory legislation
What We Need
- Proven success in a telesales role and the ability to be able to close a sale
- A passion for talking , rapport building and offering a great customer experience
- A proven track record of meeting and exceeding sales targets and providing an excellent customer experience.
- Determination to succeed, be focused and remain motivated
- Excellent communication skills to enhance sales values and conversion
What We Offer
- Excellent Salary & Bonus
- Staff Benefits & Perks
- Staff Purchase Scheme
- 23 Days Holiday increasing with service