Parts Advisor

The Role

We are looking for a reliable and customer-focused Parts Advisor to join a busy aftersales department. The role is key to supporting the workshop and service team by ensuring accurate parts supply, stock control and excellent customer service.

Key Responsibilities

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Identify, order and supply vehicle parts and accessories accurately

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Support workshop technicians by ensuring timely availability of parts

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Deal with trade and retail customers face-to-face and by phone

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Process parts invoices, returns and warranty claims

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Maintain accurate stock records and carry out regular stock checks

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Use electronic parts catalogues and dealer management systems

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Upsell parts and accessories where appropriate

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Maintain a clean and organised parts department

The Ideal Candidate

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Previous experience as a Parts Advisor (automotive background preferred)

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Strong knowledge of vehicle parts and parts catalogues

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Excellent communication and customer service skills

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Well organised with strong attention to detail

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Confident working in a fast-paced environment

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Good IT skills and experience using DMS systems

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Full UK driving licence (preferred)