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Administrative Assistant & Front Of House - Central London

London, UK
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Job Type: Permanent, FullTime

Salary: Competitive

Administrative Assistant & Front of House - Central London

Are you a positive and outgoing fitness fanatic looking for a career opportunity to join a fast growing international fitness brand?

Roar is an international, luxury, private personal training brand specialising in body transformations. Our clients range from busy city workers to celebrity, fashion and TV personalities, all looking for the very best private facilities and trainers in London & Dubai.

We are now seeking a multi-skilled, confident and highly organised Administrative Assistant who has excellent attention to detail and time-management skills. The right candidate will display logical and systematic thinking and be able to implement efficient processes to ensure smooth business operations and communication.

We will only consider applications which include a covering letter.

About you

  • You will have energy, personality and a ‘can-do’ attitude with plenty of initiative and a talent for problem-solving
  • Must be passionate about Health and Fitness - please demonstrate this in your cover letter in order to be considered
  • A strong administrative background with excellent written and numeracy skills and a high attention to detail and accuracy
  • Confident and professional with exceptional customer service skills
  • Proven ability to multi-task and maintain a flexible and organised approach in a busy, fast-moving environment
  • Good working knowledge of MS Office programs, including Word, Excel and PowerPoint
  • Strong interpersonal skills - able to communicate and interact at all levels

The Role

The role will have two main areas of responsibility: general administration and acting as Front of House.

  • Managing day-to-day credit control including chasing client payments, investigating failed instalment payments
  • Entering invoices/payments onto book-keeping system (Xero)
  • Monitoring client memberships and payments, and negotiating renewals
  • Managing the in-house booking systems, ensuring client accounts are in order and payments up to date
  • Ensuring new clients are processed effectively and accurately on various systems
  • Acting as front of house and managing client and potential client enquires (phone, email, in-house)
  • Providing outstanding ongoing customer service and handling client queries both face-to-face and by email
  • Effective and confident liaison at all levels both internally & externally

Early, mid and late shifts (6.00am-3.00pm, 7.30am-4.30pm or 10.30am-7.30pm) over 5 days (including weekends) at our W8 location.

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