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DATE ADDED: Wed 01/01/2020

Commercial Lines Client Consultant

Tucson, AZ, US


JOB TYPE: Permanent, FullTime

The Client Consultant manages and works with customers to manage implementation process for any new services with assistance from support team in the U.S. & India ; is accountable & responsible for effective coordination, training, and delivering high quality/efficient service to our customers; and interacts effectively with multiple layers of client’s staff, serves as primary contact/liaison during the implementation process, ensures work consistency, and standards meet/beat client expectations. Successful candidate will be a self-starter, well organized, highly detailed with excellent communication skills and will provide consistent/professional customer service; must have solid employee benefits knowledge including retail insurance agency experience, ability to write and understand workflows/processes, and knowledge & understanding of software used; and will maintain our goals & ensure we are meeting the needs & demands of our clients at the highest level of service, quality, & responsiveness. C ore Duties Lead implementations / manage ongoing implementations / optimization of Patra services Provide effective utilization, support, guidance, training, & mentoring to India teams Advise/consult with clients to aid them in having more efficiency, profitability, and scalability Manage/ensure operation teams meet service standards, turnaround, and response times Track, facilitate, and manage issues reported including diagnosing and bringing resolution Respond swiftly in managing inquiries, concerns, and requests from clients Knowledge/understanding of technology-based tools and solutions in the insurance industry Use analytical and critical thinking in work processes and communication skills Manage, respond, and sustain existing & new revenue for services provided for clients Use time management and organizational skills Protects confidentiality of information learned by performing duties of the position Other duties as assigned Minimum Requirements - Education and Experience Bachelor’s degree and 5 years of relevant experience in administrative and Property & Casualty business management/retail insurance OR 7 to 10 years of Property & Casualty insurance related experience/retail insurance agency Knowledge, Skills, and Abilities Knowledgeable in Property & Casualty insurance coverages, insurance agency management systems, and other software used Ability to write workflows & maintain documentation Experience in resolving client issues Ability to communicate effectively and professionally Demonstrates a sense of urgency, initiative, responsiveness, & attention to detail Must be able to maintain the highest level of confidentiality Exceptional organizational skills handling multiple tasks simultaneously & meeting commitments Exhibits a high level of positivity, energy and teamwork orientation Proficient in using technology as a tool to maximize productivity and quality Strong negotiation, effective interpersonal skills, solid analytical, and problem-solving skills Subject matter expertise for area(s) of responsibility Stay abreast of general industry knowledge and trends Ability to work independently and in teams Positive Attitude Certifications and Licenses Active Property & C asualty license required Working Conditions Work from home with up to 25% travel throughout the United States Minimum internet speed of 6 mbps download and 3 mbps upload; No Satellite Compensation Competitive Salary / Benefits / PTO Physical Requirements Constantly perform desk-based computer tasks Frequent sitting Occasionally stand/walk, writing by hand, use of telephone, lift/carry/push/pull objects that weigh 11-20 pounds Sort/file paperwork, rarely twist/bend/stoop/squat Consistent with its obligations under the law, the Patra Corp will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job. Work Standards Interpersonal Skills: Demonstrates the ability to work well with Patra colleagues and clients and with external organizations Promotes Culture of Respect & Safety: Demonstrates commitment to personal responsibility and value for safety and respect; communicates concerns; uses and promotes safe respectful behaviors based on training and lessons learned Subject to and expected to comply with all applicable Patra Corp policies and procedur es