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Date Added: Sat 01/05/2021

Bilingual Customer Service Representative | Plantation, Florida | $16.75 Per Hour

Coral Springs, FL, US
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Company: TOTALMED

Job Type: Permanent, FullTime

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Pay: $16.75 per hour

Hours: M-F 8am-5pm

Terms: Contract to possible hire

Qualifications:

  • Minimum of 1 year of call center experience
  • Minimum of 1 year of healthcare experience
  • Ability to type 40 WPM
  • Minimum of a high school diploma/GED
  • Must be fluent in Spanish

Position Purpose:

The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the client’s issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both.

Responsibilities

  • Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills
  • Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments
  • Refer unresolved customer grievances to designated departments for further investigation
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken

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