Junior Product OwnerRemote Salary: £38,000 p/a + excellent benefits

We're looking for a Junior Product Owner to support the development and improvement of a global customer support and aftersales platforms, including a Self-Service Portal and ticketing system. This is a great opportunity for someone from a Service Desk, Application Support, Business Analyst, or QA background looking to move into a product-focused role. You'll work closely with the Service Product Owner, IT, and operational teams to help shape requirements, support testing, and drive system improvements and adoption.

Key Responsibilities

• Gather and document business requirements
• Support prioritisation of enhancements and change requests
• Assist with UAT and defect resolution
• Support implementation and rollout of system changes
• Work with stakeholders across service, IT, and operations
• Help drive adoption and continuous improvement

About You

• Background in Service Desk, Application Support, BA, or QA/UAT
• Experience with CRM or ticketing systems
• Exposure to requirements gathering or system testing
• Strong communication and stakeholder skills
• Organised, proactive, and detail-focused

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