This is a Third Shift Position: 11pm-7am
Gallery Host: The Gallery Host creates an experience for our hotel guests by offering them a larger than home experience with welcoming, helpful and exceptional service, while maintaining a clean, comfortable and inviting environment. Responsibilities include, but are not limited to, the following: Assist guests with check in and check out processes (verifying registration, address and credit information, balancing bank, posting charges). Go above and beyond to provide assistance, assist with luggage, coffee, directions, wake up calls, future reservations, etc. Coordinates all guest requests, informs guests of hotel services, features, and room amenities. Prepare, set up, stock, take down, clean, and provide quality beverages and food products consistently for all guests by adhering to all recipe and presentation standards. Uses suggestive selling techniques.Our successful Gallery Hosts demonstrate attributes of a great Host by being aware and attentive to our guest's needs; in addition they create conversations and share a moment thereby making a real connection with our guests.
Night Audit: Duties include settling all daily financial transactions making sure that all totals balance for the day. Dependability is crucial to this position. Responsibilities include, but are not limited to, the following: Assist guests with check in and check out processes (verifying registration, address and credit information, balancing bank, posting charges). Going above and beyond to provide assistance, assist with luggage, coffee, directions, wake up calls, future reservations, etc. Coordinate all guest requests, informing guests of hotel services, features, and room amenities. Our successful Guest Service Representatives are attentive to our guest's needs.
Job Requirements: Customer service experience is required, preferably in a hotel or related field. High school diploma or equivalent required. Must have ability to work weekends. Requires strong command of the English language to include speaking, reading and writing. Ability to learn quickly and work in fast paced position with constant guest interaction. Must be able to multi-task. Ability to lift, pull, and push moderate weight (minimum of 20 lbs). Must possess basic computer skills, i.e. Word, Excel, etc. Must be 18 years or older.
Welcome to Hyatt Place. A different kind of place. Created for multi-blenders with 24/7 lifestyles seeking a select-service hotel that will allow them to balance work and play, Hyatt Place is a new generation of hotels that offer casual hospitality in a smartly designed, high-tech and modern environment. The brand was an industry leader in defining the upscale select-service category, and still exclusively offers food and beverage options freshly prepared 24-hours a day, seven days a week. And our unique Gallery Host model allows hosts to reflect our guests by being multi-blenders that can check a guest in, make a Starbucks® cappuccino or prepare an entree.
Role: Night Audit Gallery Host
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