Job Title: Team Leader

Role Overview

We're seeking a proactive and people-focused Operations Team Leader to oversee daily workforce management, ensure client satisfaction, and drive operational efficiency. This role demands strong leadership, excellent communication skills, and a hands-on approach to both planning and problem-solving. This role also requires ocassional weekend work.

Key Responsibilities

Workforce Supervision: Manage and support front-line staff, including delegation of tasks and performance monitoring.
Rota Planning: Design, implement, and maintain efficient staff rotas to meet operational demands and contractual obligations.
Leadership & Communication: Lead difficult conversations professionally and constructively with team members and clients.
Administrative Oversight: Handle documentation, reporting, and systems-related tasks to ensure compliance and smooth operations.
Client Interaction: Act as the first point of contact for client queries, ensuring high levels of service delivery and relationship management.

What You'll Bring

Proven experience in team leadership or supervisory roles
Confident in rota coordination and administrative systems
Strong interpersonal skills with a diplomatic yet assertive approach
Ability to resolve workplace challenges constructively
Passion for maintaining high standards of client service