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DATE ADDED: Tue 19/02/2019

Service Delivery Specialist

Cheltenham, UK

JOB TYPE: Permanent

SALARY: £23500/annum

Service Delivery Specialist



We have a new and exciting position available with our UK leading client, based in Cheltenham, as a Service Delivery Specialist. This role requires you to provide outstanding customer service by resolving incidents via first call resolution, utilising 1st/2nd line support.


Log incidents by phone in a timely fashion
Ensure tickets are correctly categorised, prioritised and progressed
Develop and maintain self-service documentation
Work with the team to reduce repeatable incidents
Work with the department to provide services to all users
Deliver new equipment (PC, printers, mobile devices)
Deploy infrastructure (cabling, communications, etc.)
Maintain users (account configuration, starters leavers, support new users, mailboxes, etc)
Travel to regional offices when required
Support and troubleshoot services and components
Communicate and escalate known/reoccurring issues with the IT Management team
Assist with the development of the service management system
Assist the teams in preparing for site visits
Provide training to end users and other members of IT staff as required
Be actively involved in developing documentation and solutions for issues raised
Adhere to the IT Security Strategy at all times
Communicate with members of the IT department to ensure internal SLA’s are met
Attend departmental meetings as required, contributing as necessary
Provide regular updates on progress to relevant teams and individuals


Good working knowledge of current development methodologies and how to implement them
Ability to quickly understand requirements/design
A working knowledge or a desire to learn and implement new technologies
Ability to work on own initiative
Prioritise the right balance between long term/projects and short term/support issues
Excellent written/oral communication skills
Microsoft Windows 8 or newer
Microsoft Office 2013 or newer
Microsoft Active Directory user/group administration and group policy
Excellent customer service skills
Excellent interpersonal skills both face to face and over the phone
Strong organisational and administration skills
Team player
Friendly, flexible and helpful attitude
Willingness to share knowledge with others
Ability to work under pressure
Hold a full UK driving licence (requires travel to other business locations and supplier locations)

If you require any further information please contact Joe Lyons on (phone number removed)

GB Tech is your specialist in IT and Technology recruitment. We hire across a vast range of roles including Data Insight, Engineering, Helpdesk Support, Cyber, Java, C#, Python and Development.

Based off the M5 between Cheltenham and Gloucester, we manage IT jobs in Gloucestershire and the Southwest including Bristol, Swindon, Oxford, Reading, Birmingham and South Wales.

Specialists in permanent recruitment, we also provide temporary, interim and fixed term solutions. We are committed to working to the highest possible standards for our candidates and clients
Role: Service Delivery Specialist
Job Type: Permanent
Location: Cheltenham, Gloucestershire,

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