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Date Added: Sat 13/02/2021

Microsoft Dynamics IT Manager

Andover, UK
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Job Type: Permanent

Salary: £40000 - £55000 / annually

Our client is expanding in its field and requires an IT Innovation Manager to be accountable for IT innovation within the business.  you would be working clsoely with the Director of Analytics and the European Innovation Team to include CRM system enhancement for current and future cusomters.  In addition, accountable for all IT requirements of on boarding new customers to include the existing system and any custom software tools.  This role is required to drive the project forward in terms of business operational systems.

Role details below:


Responsibilities and Deliverables:

Skills, Knowledge and Experience:

  • To be the expert of the Microsoft Dynamics CRM system
  • To drive the use of the Microsoft Power Platform; to lead, innovate and mentor
  • Provide analytical data support as required by the business
  • Create software tools to enhance business efficiency
  • Deliver strategic development of IT function in support of business objectives
  • Research and evaluate the viability of new technology and systems
  • Coordinates third-party maintenance for hardware, software and telecommunication services
  • Design and create new business/CRM systems as well as maintain and improve existing ones
  • Guide and oversee network users, user environment, directories and structure, access rights, network printing and security
  • Develop and communicate standards for use, operation and security of network, personal computers and data
  • Report and resolve progress of software, hardware and operational problems
  • Research and evaluate new technology and make recommendations for improvements to Management as appropriate
  • Develop, implement, maintain and test disaster recovery procedures
  • Provide support and training to other employees across the company
  • Proven experience in a similar role
  • Demonstrates up-to-date knowledge of technology
  • Expert knowledge and use of Microsoft Dynamics and Azure
  • Advanced user of Microsoft Power Platform
  • Proven coding qualification and/or experience
  • Proven experience of general business IT topics/functions (hardware, networks, etc)
  • Knowledge and experience in remote access services including VPNs, SFTP, Remote Apps
  • Knowledge of databases, e.g. SQL, Postgres
  • Knowledge of LANS and WANS
  • Strong troubleshooting, problem-solving and decision-making skills
  • Able to create clear documentation
  • Excellent communication skills at all levels


  • .NET programming skills
  • Microsoft Dynamics CRM administration and configuration


  • Microsoft Certifications

Working Relationships & KPIs


  • Director of Analytics
  • UK & European Management Teams
  • UK & European Customers
  • Timely delivery of projects/objectives
  • Working to budgets
  • Job-specific KPIs
  • Able to use own initiative - identify and deliver key priorities in line with business needs
  • Excellent time management including meeting deadlines/achieving targets
  • Leadership - being visible and setting a good example