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DATE ADDED: Wed 17/10/2018

Transitional Residential Desk Opening ($19.00 Per Hour - Days/Afternoons/ Midnight Shifts)

Detroit, USA


Job Description
OverviewSecurAmerica is a privately-held, American-owned premium contract security services company based in Atlanta, Georgia. Our mission is to provide legendary and responsive security service solutions to our client, which provide uncompromising value, cost effectiveness and results to our clients' diverse business needs. Our business model is based on creating and delivering operational excellence to each and every customer by selecting the right people, training them to exceed our customers' requirements and providing them with a culture that is focused on 100% customer and employee satisfaction. This model has earned us the respect of the security industry, fueled robust growth in every market we have entered and resulted in high annual employee and customer retention rates that serve as industry benchmarks.Job Skills / RequirementsPOSITION SUMMARY: This position is under the direct supervision of the Account Manager for assigned site or shift of the Security Department and is responsible for the protection, safeguarding, and security of assets, personnel, customers and all visitors.DESCRIPTION OF DUTIES: EXCELLENT CUSTOMER SERVICE SKILLS A MUST•Provide a visible presence and greet all residents, guests, and/or team members who enter the building and exceed resident expectations by taking advantage of opportunities to add a special touch to daily interaction •Responsible for interacting with guests in the lobby•Provides recognition to repeat guests•Accepts residents packages and ensures safe delivery•Maintains and adheres to SecurAmerica policies regarding suspicious persons, and safety and security hazards•Politely challenge suspicious persons, or persons in need of assistance to determine their business in their building•Manage, operate and respond to security and life safety equipment, including CCTV and access control systems•Monitor elevator operations, report all issues to engineering•Maintain daily activity log, and all other associated paperwork•Maintain and account for all keys and access cards, issue to vendors and contractors as needed•Ensure fire lane in front of building remain clearMINIMUM QUALIFICATIONS:1.High school diploma or equivalent required plus any Front Desk/ Lobby/ Customer Service experience required. 2.Must be at least 21 years of age. 3.Minimum of 5 year of experience in a guest services environment; front desk preferred4.Ability to communicate effectively both orally and in writing with staff and the public, to understand and follow standard operating procedures, to perform duties in a professional manner and appearance, to write and investigate required reports; to make independent and good judgment decisions within proper policy and procedures; to maintain a security license.5.Ability to supervise subordinates. 6.Willingness to learning security operations, safety practices in a business environment and enforcement procedures.STANDARDS•Able to work alone without direct supervision•Demonstrate high degree of drive and determination•Constantly recommend service and product improvement to better the operation•Attend all required meetings•Follow proper payroll and uniform procedures•Properly handle and report associate and guest accidents•Maintain complete knowledge of and comply with all company policies/service procedures/standards•Assist with responsibilities and duties in other departments and as assigned by managementROVER DUTIES: Performing security patrols, interior and exterior, via foot of up to 18 floors, protecting property from theft, fire and water leaks and writes reports Provide any needed assistance to customers, employees and visitors with the department's procedures. This assistance may come in the form of lifting or carrying incapacitated or injured persons, assisting with building evacuations, promptly investigating water leak as well as fires. Enforce building security procedures, including parking regulations Use automated patrol software system to document building patrols Respond to alarms, emergency situations and other calls for assistance You may also be asked to perform other related duties as assigned by a Site Supervisor, Lead Officer, Security Manager or Operations Manager.WORKING CONDITIONS/PHYSICAL REQUIREMENTS:Work is performed inside the property building. Shift work required.You must be able to lift injured persons, fire extinguishers and/or ladders. You will be required to stand for periods of time, as well as have the ability to climb stairs and ladders for emergency purposes.#SecurAmericaEducation Requirements (Any)High School Diploma or EquivalentAdditional Information / BenefitsSecurAmerica LLC is an equal opportunity employer. All applicants are considered for employment without regard to race, religion, sex, national origin, color, age, marital or veteran status, the presence of a non-job-related medical condition or physical handicap, or any other status protected by federal or state law.Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision InsuranceScreening Requirements: Drug Screen, Criminal Background Check, Education Verification, Employment Verification

Role: Transitional Residential Desk opening ($19.00 per hour - Days/Afternoons/ Midnight shifts)
Job Type:
Location: Detroit,

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