We are currently recruiting for an SC Cleared IT Engineer to join a leading IT service provider based in Bristol

Role Overview

You will provide deskside support for incidents and service requests, working within a Wintel environment. The role includes hands-on support for HP laptops and desktops, including break-fix hardware troubleshooting, as well as supporting a wide range of end-user technologies.

Key Responsibilities

• Provide deskside support for incidents and service requests
• Diagnose and resolve hardware issues (HP laptops and desktops)
• Support Windows 10/11 and Microsoft Office Suite
• Assist users with Skype and mobile technologies (Apple & Android)
• Build, configure, and troubleshoot desktops and laptops
• Ensure all tickets are updated and resolved within agreed SLAs
• Support and guide team members as a Lead Engineer
• Work closely with remote Team Leaders and wider support teams
• Follow and improve existing processes and procedures
• Contribute to knowledge base documentation and continuous improvement initiatives

Key Skills & Experience

• Proven experience in incident and request management
• Strong technical knowledge of Microsoft Windows environments
• Excellent problem-solving skills and attention to detail
• Strong communication and interpersonal skills, with the ability to explain technical issues to non-technical users
• Ability to work independently and proactively, using initiative where required
• Experience supporting mobile technologies (Apple & Android)
• Familiarity with hardware troubleshooting and break-fix support
• A collaborative mindset with the ability to build relationships across teams

Security Clearance

• Must hold active SC Clearance
• Willingness and ability to undergo DV Clearance is required

This is an umbrella contract, the role is Inside IR35