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DATE ADDED: Thu 11/10/2018

Customer Success Coordinator

Santa Monica, USA


Job Description

Who we are:

We are the cannabis industry’s hiring resource. In the last two years through direct hire, Vangst Gigs and our job board, we’ve connected over 10,000 people with jobs in the cannabis industry. Our team has grown from a team of one to a team of fifty with plans to hit seventy-five by the end of the year. We are recruiting a Customer Success Coordinator to undertake a variety of office support tasks, as well as work under the supervision of the Customer Success Manager to ensure a successful relationship with all of Vangst GIG’s clients and contractors. This person must work diligently under pressure, and have the ability to incorporate new and effective ways to achieve better results.

Who you are:

  • You thrive in a fast-paced, high-growth, rapidly changing environment.

  • You have high attention detail, and proven ability to prioritize and manage multiple projects at once.

  • You have a strong sense of urgency, and go the extra mile in all situations.

  • You are outgoing and engaging, with a high level of emotional intelligence.

  • You have exceptional verbal and written communication skills.

  • You have strong conflict resolution.

  • You are passionate about customer success.

  • You are a team player.

  • You are an honest, value driven person, who puts doing the right thing above all else.

  • You are confident!

What you will do:

  • Work under the supervision of the Customer Support Manager.

  • Troubleshoot issues with our contractors' when they run into issues within the company’s solution.

  • Provide support to the Accounting Team with data entry, payroll issues, weekly processing as needed.

  • Provide support as needed to the implementation team with client work.

  • Be the team member to wrap live payroll processing (print checks, send overnight packets, upload ACH and tax files).

  • Assist with onboarding Vangst team members.

  • Additional administrative duties as needed.

What you have done in the past:

  • Proficient in Microsoft Office & Google products

  • Previous experience working in customer service, or in a customer support role

  • Familiarity with Federal, State and Local employer taxes, the following States & Local municipalities will be a plus

  • Experience implementing payroll systems is highly preferred


  • Must have a valid Driver’s License, and reliable source of transportation

Company Description
Vangst is the cannabis industry's leading hiring resource. Through Direct Hire, Vangst Gigs, and our Job Board, we have connected thousands of professionals around the US and Canada with jobs in the cannabis industry. Today, Vangst has 50 full-time employees and over 150 gig employees between Colorado and California. We’re currently expanding to additional legalized markets as well as launching a new product this fall to more effectively connect employees with cannabis jobs.

Role: Customer Success Coordinator
Job Type:
Location: Santa Monica,

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