Reservations Agent
We are looking for a motivated, enthusiastic Reservations Agent to join our fantastic team where you will be looking after our Members and guests at The Sloane Club, Sloane Place, and The Apartments by The Sloane Club! This is an excellent opportunity for someone looking to start a new challenge where you will be supported in reaching your full potential. Ideally, you would have previous experience in a similar role with knowledge of hotel reservation systems and outstanding customer service skills.
We offer:
- Competitive salary along with excellent benefits
- Annual Partner events, including a summer festival and the opportunity to attend a Winter Awards ceremony in London.
- Discounts across the group for you, your friends and family, including stays in our hotels across the UK
- Meals on duty
- Long Service Awards
- Earn up to £1000 for the "recommend a friend" scheme
- Career training and development
- Cycle-to-work scheme
- Access to WageStream
- Great company culture and motivating working environment
Key Job Responsibilities:
- Offer all guests the highest level of customer service to all guests in a timely manner
- Knowledgeable about current promotions, rate plans, and procedures
- Conduct daily handovers with the Reservations Manager and update on KPI progress
- Ensure the no-show and late cancellations procedures are followed
- Ensure commission invoices are received and presented to the Accounts department for payment in a timely manner
- Understanding of different OTA booking engines
- Implementation of correct rate positioning in each segment
- Working alongside the Revenue Manager with the implementations of sales plans and conversion that drive measurable incremental occupancy, increase average rates and increase volume throughout each property
Who are we?
The Sloane Club is an exclusive and prestigious private Members’ Club founded in 1922 by Princess Helena, Queen Victoria’s daughter. The Sloane Club today is the place for Members to work in, entertain, indulge and unwind in style. Members are integral to everything we do at The Sloane Club, as they enjoy an array of exclusive benefits, Member Events, and unrivalled service. The Sloane Club boasts a Chelsea Room, a co-working space; The Roof Terrace; dining rooms; private meeting rooms, and bedrooms and Suites.
This is a great opportunity to join a very successful company that can offer the right candidate to progress in their career within the business.
If you feel that your experience matches the requirements for this role, click the 'Apply' button now!