Legal Support Officer - Local Authority 

• Annual Rate: £25 per hour
• Location: Rochdale
• Job Type: Interim - Full-time hours, predominantly office-based

Rochdale Borough Council is seeking a dedicated and customer-focused Support Officer to join their Finance, Revenues & Benefits team. This role is crucial in supporting both Children and Adults legal teams, including the preparation of bundles for family court and the court of protection. This position offers a unique opportunity to contribute significantly to services that impact our community directly.

Day-to-day of the role:

• General Support Duties:

  • Perform clerical and administrative tasks across various teams.
  • Manage information using different systems, including document management.
  • Provide excellent customer service in person, over the phone, and via email.
  • Handle enquiries and correspondence related to Revenues & Benefits.
  • Engage in continuous training and improvement of service processes.

• Cash Control:

  • Address payment queries from the public and financial institutions.
  • Maintain and manage Direct Debit payments and use payment software for income management.

• Systems Duties:

  • Manage daily outputs such as service emails and system documents.
  • Handle outgoing and incoming mail, scan, and index documents.

• Cashiers:

  • Process and manage transactions, including cheque receipting and banking.

• Financial Processing:

  • Process various financial documents and transactions within set deadlines.
  • Perform financial reconciliations and ensure the accuracy of financial systems.

Required Skills & Qualifications:

• Experience working in a financial environment.
• Proficient in using IT systems, including Microsoft Office.
• Demonstrated ability to provide excellent customer service.
• Proven track record of positive contributions in previous roles.
• Ability to work under pressure and meet deadlines.
• Strong communication skills and team-oriented.

Benefits:

• Competitive hourly rate.
• Opportunity to work in a dynamic and impactful public service environment.
• Extensive training and development opportunities.
• Involvement in a diverse and inclusive workplace.

How to apply:

To apply for the Support Officer position, please submit your CV and a cover letter detailing your relevant experience and why you are interested in this role. Ensure your application aligns with the essential criteria mentioned above.

This role is an excellent chance for someone passionate about making a difference in the community through meticulous support and service delivery. We look forward to your application.