Customer Service Advisor - Fleet Company (Alfreton)
Shift Pattern: 4 on, 4 off | 11-hour shifts
Work Half the Year - Full-Time Pay
Job Summary
Are you ready to work smarter, not longer? This is a fantastic opportunity to join a well-established fleet management company that values its people. With a strong focus on staff retention, progression, and training, we're looking for a proactive and customer-focused individual to join our team as a Customer Service Advisor. With a 4-on, 4-off shift pattern, you'll enjoy generous time off — working just half the year while building a stable, long-term career.
Key Responsibilities
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Deliver consistently high standards of customer service across all channels
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Build strong rapport with customers and understand their needs
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Handle phone, email, and online enquiries professionally
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Respond to and manage cases related to emergency vehicle breakdowns and compliance events
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Liaise with suppliers and workshops to arrange service and repairs
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Monitor and follow up on cases, providing regular customer updates
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Maintain accurate records and reports of all customer interactions
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Work collaboratively as part of a high-performing team to meet departmental goals
What We're Looking For
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Experience in customer service - ideally in a contact centre, retail, or sales environment
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Strong communication skills - confident over phone and email
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Professional, polite, and well-spoken manner
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Excellent listener with the ability to identify key issues and solutions
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Ability to prioritise, stay organised, and manage multiple cases at once
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Understanding of warranty, compliance, and defect procedures
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Dedicated to providing excellent service with a long-term mindset
Why Join Us?
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Work only half the year with our flexible shift model
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Be part of a supportive and established team
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Ongoing training and development opportunities
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Real career progression for committed individuals