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Date Added: Mon 01/08/2022

Export Customer Service Administrator

Chesterfield, UK
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Job Type: Permanent, FullTime

Export Customer Service Administrator

Inspire Resourcing are currently recruiting for an Export Customer Service Administrator for our well established client based in Chesterfield.

This is a fantastic opportunity for an experienced Export administrator looking to join a market leading business.

Main Duties:

* Answers phones in professional, courteous manner and supplies customers with general information concerning company products, availability of requested product, pricing, expected ship date and product shipment tracking.

* Efficiently input customer orders into the company order entry system and advise customer immediately if product cannot be shipped as requested due to unavailability of product, credit hold, etc.

* Perform detailed contract review of purchase orders.

* Handling of quotation requests in a timely manner.

* First point of contact for customer complaints/issues.

* Support and lead corrective & preventative actions.

* Participate on telemarketing campaigns if required to do so and help identify customers critical to quality requirements.

* Participates in the continuous improvement process by identifying repetitive problems to the Lead CSR and recommending solutions.

* Comply with import / export regulations as required.

* Negotiate with freight forward companies for collection and exportation of shipments in a consistent and timely period.

* Perform clerical duties (e.g. product certifications, update of data base, maintenance of records, word processing of forms and letters, filing, mail distribution, switchboard, etc.)

* Interaction with finance reporting / procedures relating to CSR role requirements.

* All other responsibilities as assigned.

To apply you will ideally:

* Have Knowledge and understating of export compliance requirements.

* Have a strong administration background

Inspire Resourcing also recruit for a variety of other roles such as Finance, IT, Sales, Marketing, Purchasing, Production and Engineering
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