Technical Support Engineer - Security Systems - Luton - Competitive Salary + Benefits

Are you a Technical Support Engineer with a background in physical security systems, access control or CCTV? Are you passionate about solving technical problems and delivering exceptional support?

We are looking for a Technical Support Engineer to join a leading security solutions provider at their modern Luton offices. With over 70 years of international expertise and a strong UK presence, this company delivers innovative, integrated security technologies across access control, CCTV, intruder detection, home automation and more.

As a Technical Support Engineer, you'll support customers and partners with fault diagnosis, technical queries, system configuration, and product training. You'll work across phone, email and remote platforms, with occasional on-site work once trained.

Key Responsibilities:

Deliver technical support via phone, email and remote tools

Maintain up-to-date product knowledge on hardware and software

Investigate and resolve escalated customer issues

Create and update technical support documentation

Attend client sites to resolve issues (after training)

Assist with system specifications and custom build panels

Collaborate with customer service, sales, and product teams

Contribute to testing of new products and root cause analysis

About You:

2+ years' experience in technical support or engineering

Background in physical security systems such as door entry, access control or CCTV

Strong knowledge of Microsoft Windows and IT systems

Excellent communication and customer service skills

Confident problem-solver, technically curious and methodical

Hold a full UK driving licence

Bonus if you have:

5+ years in the security systems sector

Experience delivering technical training

BTEC/NVQ Level 4 or equivalent in Electrical/Electronic Engineering

Why Apply?

Competitive salary

25 days holiday + bank holidays, increasing with service

Annual bonus and commission schemes

Pension scheme, life assurance, and health perks

Modern working environment in Luton

Ongoing training and long-term career development

Regular social and wellbeing events

Ready to make an impact in a company shaping the future of security? Click apply now