Complaints Resolution Administrator

Location: Building 800, Kent Science Park, Sittingbourne, ME9 8GU

Start Date: ASAP

Contract Duration: 3+ Months

Working Hours: Mon - Fri, 09:00 - 17:00, 37 Hours per week

Pay Rate: £13.70 Per Hour

Job Ref: OR18176

Job Responsibilities

Ensure a positive complaints experience in accordance with guidelines.

Provide administrative and organizational support to the team.

Order necessary supplies like stationery.

Person Specifications

Must Have:

Commitment to Southern Housing's values: Honest, Efficient, Accountable, Respectful, Trusted.

Ability to work collaboratively and improve service efficiency.

Strong sense of responsibility for delivering excellence.

Respect for diversity and inclusion, and adherence to health, safety, and compliance standards.

Nice to Have:

Experience in a similar administrative role.

Familiarity with the Housing Ombudsman's and regulatory codes.

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