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DATE ADDED: Thu 04/07/2019

Legal Process Improvement Manager

London, UK


JOB TYPE: Permanent, FullTime

About Ashurst: Ashurst is a leading global law firm with a history spanning almost 200 years, and clear strategy for our future growth. Our in-depth understanding of our clients and commitment to providing exceptional standards of service have seen us become a trusted adviser to local and global corporates, financial institutions and governments in all areas of commercial law. To find out more please visit here Our people are our greatest asset. We bring together lawyers of the highest calibre with the technical knowledge, industry experience and regional know-how to provide the incisive advice our clients need. How we share our knowledge across our business, and with our clients, is critical in delivering value to our clients. We currently have 26 offices in 16 countries and a number of referral relationships that enable us to offer the reach and insight of a global network, combined with the knowledge and understanding of local markets. With 420 partners and a further 1,450 lawyers working across 10 different time zones, we are able to respond to our clients wherever and whenever they need us. Our clients value us for being approachable, astute and commercially minded. As a global team we have a reputation for successfully managing large and complex multi-jurisdictional transactions, disputes and projects, and delivering outstanding outcomes for clients in innovative ways. Ashurst regards an inclusive and diverse environment as critical to its business success. Accordingly, the firm encourages applications from candidates representative of all talent pools. Find out more about our Diversity and Inclusion Strategy on the "About Us" section of our website. In order to comply with regulatory and client requirements, Ashurst will undertake appropriate vetting of staff. When applicants accept a job offer, Ashurst, alongside a specialist provider, will undertake professional verification and background checks. These checks are only undertaken with consent, and in accordance with our legal and regulatory obligations s e – shurst Advance Delivery R nerea – Ashurst Advance Delivery Role: Legal Process Improvement Manager Business Area : Ashurst Advance Delivery Role: Legal Process Improvement Manager Location: London Reporting to: Head of LPM & .LPI Hours of work - Monday to Friday, 09.30 to 17.30. You will be required to work such hours as are necessary to carry out your duties. Department/ Role Overview: The legal services market is undergoing fundamental change. The key drivers of that change are client expectations, technology and liberalisation of markets, with different kinds of competitors, combining to create a more uncertain legal marketplace. Increasingly, clients are turning to 'non-traditional' delivery models to help solve their most complex legal challenges. They expect their legal advisers to be expanding their service offering in new and innovative ways. Ashurst Advance is the rapidly growing "NewLaw" division of Ashurst, transforming client service by continually evolving our legal services delivery to provide real value and help our clients achieve their business objectives in a highly cost effective way. Ashurst Advance provides dynamic solutions by innovating across three key elements of legal service delivery: process, resources and technology. We successfully combine the Ashurst Advance capabilities with our legal subject matter experts in one fully integrated team to offer clients legal excellence with efficient delivery. Our platform includes high quality but lower cost legal analysts, process specialists encompassing both legal project managers and legal process improvement managers, and a team of legal technologists using the latest legal technology. We combine each of these elements with our legal subject matter experts in the relevant field in a fully integrated team to offer our clients legal excellence with efficient delivery. The role will involve working closely with clients, partners, lawyers and business support staff to improve and manage the efficient delivery of legal services. Primarily this will involve internal firm legal process improvement projects but MAY also include some client facing legal process projects and initiatives to further drive efficiency and cost certainty. Main responsibilities: Contribute to the establishment and growth of our legal process improvement service Lead and manage legal process improvement projects across practice groups to deliver lasting and effective change to legal services and their delivery Manage legal process improvement projects utilising effective communications planning, scheduling, cost management, status reporting and minimise project risks Create legal process maps to illustrate 'as is' and 'to be' processes in order to demonstrate the required change Facilitate legal process improvement workshops for practice groups and clients Conduct data analysis to determine and demonstrate the benefits of legal process improvement projects Design and implement governance for legal process improvement projects and their outputs to ensure lasting change Assist legal project managers on matter related work to map out legal processes Assist in the bidding process as required, preparing content or bespoke legal process plans Establish your profile within the firm as an expert in legal process improvement and be a champion for legal process efficiency Work in collaboration with the other Ashurst Advance teams, Expertise and business support staff to implement a range of initiatives to improve efficiency and profitability. Essential skills and experience: Demonstratable experience of process improvement and project management experience in consultancy or professional services firms Experience of the whole legal process improvement and project lifecycle Excellent client facing skills along with a track record of establishing and maintaining effective relationships with stakeholders at all levels Excellent presentation, written, communication and interpersonal skills Advanced organisational and influencing skills, flexibility of style, attention to detail and ability to multi-task in a fast-paced, high pressured, detail-oriented environment Financial literary/understanding of law firm financials and performance metrics High degree of initiative and independent judgment with excellent troubleshooting, decision-making and follow-through skills Excellent IT skills, in particular Microsoft Project, Visio, Excel and PowerPoint Qualifications in change management or process improvement such as PROSCI® and Lean Six Sigma. Desired skills and experience: Experience of working within the legal or professional services industry Working with virtual teams in a global environment Project management experience of qualification.
Role: Legal Process Improvement Manager
Job Type: Permanent, FullTime
Location: London, UK, UK

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