Customer Service Co-ordinator (Experience with JD Edwards an advantage)

Full-Time Onsite: Whetstone, Leicestershire (own transport is advisable)

Salary: £30,000 - £40,000 (Depending on experience)

Sponsorship is not offered for this role

Our client has a fantastic opportunity for a Customer Service Co-ordinator to join their production department in Whetstone.

Job Role:

You will be responsible for coordinating enquiries from the Sales Team and suppliers either directly or via Purchasing.

Responsibilities include, but are not limited to, product price and availability, processing and entering orders, scheduling maintenance and returns.

This position also requires entering of appropriate information into JDE system and issuing process (price quote, acknowledgement, etc.) owning managing the offline backlog document, as required.

You will also work closely with other departments within the company to support sales goals and customer requirements.

Duties and Responsibilities:

Co-ordinate and issue return authorisations

Book/enter purchase orders from their MRP system and any associated changes consultation with Manufacturing Manager to deliveries

Book/enter work order/production orders into the system

Chase follow-up suppliers and purchasing on late and unconfirmed orders in a pro-active manner

Verify order delivery dates and resolution of delivery delays.

Handle emails from suppliers, sales and management

Create item entry into the system

Resolve purchase issues (researching, clarifying, and resolving issue).

Serve as central point of purchase service contact for customer/sales enquiries via phone/e-mail or Teams meetings.

Prepare simple Excel spreadsheets on open orders.

Raise elevated un-resolved purchase issues through proper channels.

Support the Manufacturing team with information/data to enable correct production planning

Comply with health and safety policies and procedures.

Create/modify work instruction when necessary

Comply and provide input with ISO 9001 QM system; quality manual, procedures, work instructions and department manual.

Support company values including ethical conduct and high integrity in all actions.

Must Have:

Must be detail oriented and well organised.

Must be efficient and accurate in data entry.

Ability to work with (MRP system) database system. (JDE)

Ability to build strong internal and external relationship and communication skills.

Open minded willing to learn new processes

German language understanding would be an advantage (key customer base)