Transport Operations Manager

Are you ready to help revolutionise transport and join the UK’s largest Digital Freight Business? Our Future is digital, and Our Future is NOW! This is your opportunity to join our incredible team and help transform the way the transport industry works.

Nine times out of ten when you see a heavy-duty vehicle they are not at full capacity. When heavy-duty vehicles are not at full capacity, they throw unnecessary CO₂ into the atmosphere. Our platform creates a Digital Network that enables loads to be delivered more efficiently, at a better price and with greater quality than ever before. We want our Hauliers and Customers to benefit from using our extensive network to help them fill their empty capacity and reduce their carbon footprint.

DigiHaul brings together smart technology and expert knowledge, we make end-to-end logistics seamless and stress-free. Our daily mission is to provide our Hauliers and Customers with nothing but excellent service and solutions, including excellent on time performance and an end-to-end managed service with un-paralleled visibility every step of the way. We’re driven and determined to deliver a fast, flexible, and reliable solution that makes road freight work better – for everyone.

About you

You are someone who enjoys a fast paced, dynamic work environment, who excels in quick problem solving and likes to get the job done!

You are able to work tactically and think strategically as the business rapidly scales. You understand how integral you are to the success and future of DigiHaul and the part you play in transforming the transport industry.

Responsibilities

- Day to day management of operational team, assisting Head of Department and covering responsibilities in the absence of.

- Continuous improvement of the Hubs, GP and shipment margins.

- Compliant creation of shipments (external customers), either individually or via upload template.

- Oversee the day to day brokerage activity, ensuring the team actively fulfil each order / request.

- Ensure transitions of new customers and new volume is done thoroughly and hyper care provided where required.

- Involvement in clustering and pre-procurement alongside strategic planning and procurement.

- Ensure the team are assigning and rating shipments, prior to shipment start.

- Monitor key sites and customers, making sure carriers are providing collection and delivery confirmations within the platform, in line with DigiHaul's SLAs and KPIs.

- Promote the continuous improvement of carrier transparency.

- Act as carrier escalation point, overseeing the management of non-compliant and poor performing carriers to the point of exit.

- Provide excellent customer engagement to build relationships, guaranteeing service levels are exceeded whilst promoting shipper web self service.

- Oversee and manage the EU cross border shipment operations when required.

- Responsible for the service delivery and customer service activity within the Hub, delivering industry leading response times and quality control.

- Reactive and proactive resolution of real-time customer escalations and operational issues.

- Maintain excellent working relationships with all sites, key stakeholders, suppliers and customers.

- Leading a team and closely monitoring performance to meet business goals and KPIs (OTIF/SLAs etc).

- Lead and inspire the team to deliver against their personal objectives.

- Management of the team in line with HR guidelines and policies.

- Identify training needs for development of team members and building relationships.

What do you need?

- A detailed understanding of the UK&I Transport industry

- Experience in dealing with 3rd party sub contractors

- Transport planning and brokerage experience

- Ability to provide constructive and supportive feedback to peers, customers and carriers

- Experience in management of high performing teams

- Geographical knowledge of the UK&I

- A confident communicator that can demonstrate close attention to detail

- Exposure of HR absence, disciplinary and grievance processes

- Strong leadership and interpersonal skills

- Excellent written and verbal communication skills

- Project management and presentation skills

- Effective delegation skills

- Ability to plan, prioritise and set department goals

What will you get in return?

You will receive access to a variety of our excellent benefits which in addition to an attractive salary include:

-33 days holiday

-15% non-contractual bonus

-Access to pension scheme plans

-Access to private medical cover

-Access to Employee Benefit Portal including retail discounts

-Access to Cycle to Work scheme

-Access to Employee Assistance Programme

-Access to Electric Vehicle Salary Sacrifice lease scheme

-Training, development opportunities and more

What you will need to do next?

Joining the DigiHaul family is easy! If you feel that you meet the criteria, have the passion to succeed simply apply online, uploading an up to date CV with your application.

We will ensure that all our resourcing activities are fair, transparent and consistent across the UK. We want to ensure that the candidate experience is of the highest professional standard.

The Company is committed to providing equality of opportunity for all employees. Furthermore we aim to ensure our workplaces are free from discrimination and that not only employees but also our potential future employees are treated fairly and with dignity and respect. We will ensure that equality of opportunity maintains a high profile in our organisation.