Job Title: Night Shift Customer Service Advisor
Location: Angel Square (Office-based with some home working)
Contract: Fixed-term until 31st December
Salary: £12.70 - £14.00 per hour

Role Overview

We are seeking a compassionate and resilient Night Shift Customer Service Advisor to support our client. This role involves handling inbound calls from vulnerable customers during sensitive moments, providing empathetic support and guidance. The position also includes administrative responsibilities within a contact centre environment.

Key Responsibilities

Handle inbound calls from customers with empathy, professionalism, and care
Support individuals at sensitive and emotional times, ensuring a high level of customer service
Accurately record customer information and maintain detailed case notes
Complete associated administrative tasks in line with company procedures
Work collaboratively within a small team to ensure service levels are maintained
Adhere to data protection, compliance, and internal policies

Skills & Experience

Essential:

Previous contact centre or customer service experienceDesirable:

Experience working night shifts
Ability to handle sensitive conversations with empathy and professionalismKey Skills:

Strong communication and active listening
Emotional resilience and empathy
Attention to detail and accuracy
Ability to manage challenging situations calmly

Shift Pattern & Working Hours

4 days on / 4 days off shift pattern
Working hours: 8:00 PM - 8:00 AM
Average of 37.5 hours per week (over an 8-week period)
10.5-hour shifts per night
Weekend work included

Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy