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DATE ADDED: Mon 13/01/2020

2Nd Line Support Engineer

Manchester, UK
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COMPANY: SHORTLIST RECRUITMENT LIMITED

JOB TYPE: Permanent, FullTime

SALARY: 26000 - 29000

2nd Line Support Engineer Manchester £29,000 ShortList Recruitment have a fantastic opportunity for an experienced 2nd Line Support Engineer to join a dynamic market-leading company based in ; The successful 2nd Line Support Engineer will act as the gateway between the development and customer team and will be responsible for handling, receiving and escalating support ; Skills Required: Active Directory Experience Windows 10 Office 365 VMware/HyperV Experience Back up technologies Responsibilities: Handling of 2nd Line Support issues across product base Providing excellent customer service at all times Troubleshoot, triage and attempt to resolve reported issues by ; Investigation and escalation of product defect reports to the development team Ensuring customers are kept up to date about the progress of support issues Creation and maintenance of product documentation and training material Working alongside the development team to understand customer issues In return, you will receive a competitive salary of up to £29,000. This position is based in Manchester City Centre and is commutable from Central Manchester, Crewe, Chester, Oldham, Stockport, Salford, Liverpool and Warrington. If you believe this is a role for you and would like to know more about this fantastic opportunity then please APPLY below!
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