Role Purpose:

To provide an excellent level of customer service to our French Sportsshoes customers on whichever platform they choose to contact us on (phone, webchat, emails, social media, etc.)

A successful International Customer Service Advisor will demonstrate the following skills and behaviour on a consistent basis:

Technical Competencies:

* Ability to converse, comprehend and communicate fluently in French.

* Management of the relevant Amazon and Website channels.

* Ability to produce minor translation work.

* Product knowledge

* Good levels of numeracy and literacy skills

* Excellent communication skills via email and on the phone

* Confident PC user with the ability to work with new systems

* An excellent understanding of the highest standards of customer care

Behavioural Competencies:

* To ensure the best Customer Care experience is given to all customers

* Be passionate about being the best you can be and want to achieve targets

* To ensure that queries are responded to within our agreed response time

* Genuine passion for speaking to customers, answering queries and a clear communicator

* To achieve KPI's whilst maintaining excellent quality

* Flexible for both the Company and customers

* Organised

* Professional

* Resilient under pressure

* Team focused

* Able to build rapport and empathise with customers

There will be a requirement to process work in English (emails) to support the UK Customer Service Team.

Shift patterns:

* Weekday hours 9am-6pm or 7am-4pm

* Working Saturday 9-5 on a rota basis

* Extra hours when required especially in the peak period (November- February)

Line Manager - Customer Service Manager