Porsche Retail Group are recruiting for an experienced automotive Service Advisor for our Hatfield Centre.   To apply for this role, you must have recent experience as a Service Advisor from within an automotive dealership.

Role:
As a Service Advisor, you are fundamental to our customers' ownership experience, and the overall performance of the Aftersales Department. Combining your vehicle technical knowledge with strong communication skills, you'll ensure vehicles are serviced or repaired correctly first time, driving sales of valued added services, and fostering long-term customer relationships. 

Responsibilities:

Deliver exceptional customer experience aligned with Porsche Service Process
Communicate technical info effectively for upselling and meet departmental targets
Manage workshop repairs and provide regular customer updates
Handle Direct Dialogue interactions, service requirements, and upsell per manufacturer guidelines
Assist showroom customers with bookings and accessory sales; manage overflow bookings
Confirm booking details with customers before appointments
Manage customer vehicles and key allocation on site
Prepare service invoices with technical explanations per manufacturer standards
Plan and allocate work to Service Technicians for maximum productivity with Service Team Manager
Ensure compliance with RICS, Warranty Audit, FCA, and complete required training and accreditations
Minimum Attributes:

Full UK Drivers Licence
Dealership experience with an understanding of automotive systems and repair processes
Understand and apply the FCA principles of Treating Customers Fairly in order to deliver good customer outcomes
Strong focus on meeting customer needs and ensuring satisfaction.
Worked in a fast-paced environment
Desirable Attributes:

Ability to clearly convey information to customers and team members
Confidence to upsell services and products when appropriate
Able to Contribute fully within the team, ensuring the right environment is maintained
Porsche Retail Group are committed to promoting a culture that champions diversity and equal opportunities. 

PRG believe diverse teams are catalysts of innovation and create multiple new ideas. One of our priorities is to celebrate diversity in all its dimensions while shaping an aspirational and inclusive company culture. 

In return, we offer:

Basic Salary of £36,075 per annum, depending on experience
Up to 35% of salary bonus
Option of a VW Group Vehicle at a preferential leasing rate
33 days holiday, with extra days for long service
Fixed hours each week - no shift patterns. Monday to Friday 8.00am to 6.00pm and 1 in 4 Saturdays on a rota basis from 8.00am to 1.00pm.
Preferential rates on several products and services, including high street brands, restaurants, gyms and Porsche products
Life Assurance
DC Pension Scheme
Employee Assistance Program - support and advice on issues impacting your wellbeing
Dedicated mental health champions
Employee representative body - your voice at work
Centre:
Porsche Centre Hatfield, perfectly situated by the busy Hatfield Business Park and just a quick drive from The Galleria shopping centre and Oldings Corner Retail Park. Enjoy free on-site parking, while taking advantage of our newly refurbished communal space, complete with a pool table, darts board, and TV.

Company:
Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South-East.

Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo.  Our centres feature state-of-the-art facilities and highly trained staff to ensure that the purchasing, servicing, and ownership experience of Porsche customers are of the highest quality.

Applying
Please note that eRecruitSmart is advertising this role on behalf of Porsche Retail Group. Your CV will be stored on their platform for the Hiring Manager who is responsible for the vacancy to review. Please only apply if you consent to these terms.

You must reside in and have eligibility to work in the UK. If your address and contact details are not on your CV, you will not be considered. You're welcome to request a full synopsis of the job description during your first round of interview, should you be successful. 

We look forward to hearing from you