Income Officer – Housing Association – About The Client:

Castlefield Recruitment is collaborating with a well-established housing association in South Manchester to seek an Income Officer on an initial 3 month temporary contract. This role offers a flexible mixture of office and home working. The position provides an hourly rate of £26.32 per hour through an umbrella company based on a 35-hour working week.

Income Officer – Housing Association – About The Role:

• Assist in proactive management of rent arrears and debts within specified area.
• Understanding customers' personal and financial circumstances and how they've arrived at their current situation.
• Conduct interviews and correspondence with customers, agreeing on repayments.
• Provide accurate information and advice on welfare reforms to affected customers.
• Ensure adherence to financial procedures and regulations.
• Liaise with external debt collection agencies and other relevant agencies.

Income Officer – Housing Association – What You Need:

• Experience communicating with customers over the phone.
• Experience in handling and resolving rent arrears cases effectively.
• Basic ICT skills and the ability to communicate in writing to a good standard.