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Date Added: Thu 14/10/2021

Service Desk Engineer (Mac)

London, UK
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Company: PHOENIX GLOBAL SEARCH

Job Type: Permanent, FullTime

Salary: £30000 - £35000/annum

Our client a small Technology Managed service provider are looking to recruit a Service desk engineer with professional experience in supporting Mac OS and iOS.

Their client base is heavily weighted towards the Media and creative industries so a background in this space would be beneficial, but not essential.

Job Duties

Technical Support

* Manage, prioritise and respond promptly and effectively to assigned tickets through to satisfactory conclusion according to SLA targets

* Working as part of a team to resolve the target number of tickets each day

* Provide technical assistance to other team members

* Support the day-to-day operations and maintenance of their services

* Proactive monitoring and management of operational services (backups, disaster recovery processes, anti-virus, monitoring alerts)

* Effective escalation of tickets which might constituent a risk for the client

* Develop and maintain documentation

* Contribute to the development of processes

* Cover sickness/holidays for other team members

Essential Technical Skills/Knowledge

* Apple Mac hardware

* macOS and iOS

* Windows and Windows Server

* Software (Microsoft Office and Adobe Creative Cloud)

* Network Hardware (routers, switches and wireless access points)

* Networking (DHCP, DNS, IP addresses, subnet masks, etc.)

* RAID storage

* Backup software (e.g. CrashPlan, Carbon Copy Cloner, Veeam)

* Cloud Email hosting (Microsoft 365, Google Workspace)

For more information contact Charles Blockley
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