Remote-first | Full Time | Permanent

Why you'll love working here:

* Remote-first flexibility, with just one day a month in the Gloucester office.

* Private medical insurance and enhanced maternity/paternity leave.

* 27 days holiday + bank holidays.

* Company pension, sick pay and life cover.

* Free on-site parking for office days.

* A truly member-first culture that values people over profit.

* Be part of a close-knit team in a mutual organisation, no shareholders! Just members.

What we're looking for:

* 5+ years experience in Income Protection Claims or Personal Lines.

* Comfortable using Microsoft Office and internal claims systems.

* Confident in making complex decisions and interpreting medical, financial and employment documentation.

Bonus points if you:

* Have experience in other types of health or protection insurance.

* Understand FCA regulations and data protection requirements.

What you'll be doing:

* Review and assess new and ongoing income protection claims, ensuring accuracy and sensitivity.

* Communicate with members with compassion and professionalism, clearly explaining decisions and managing expectations.

* Work closely with medical professionals, employers and internal teams to gather evidence and ensure claims are fair and thorough.

* Share your knowledge with colleagues, mentor junior team members and lead case discussions.

* Contribute to service improvements and process enhancements across the claims function.

Interested? Send your most up-to-date CV to JADE at i2i recruitment today!

Our mission of 'Making Recruitment Personal' also means making recruitment fair. As a result, we are committed to reviewing every application with a sense of diversity and inclusion.

We strive to personally connect with each applicant, but due to current circumstances, this is not always possible. If you haven't received a response within 5 working days, please understand that your application has not been successful on this occasion