Mash Media Group is now seeking an experienced Credit Controller/AR Specialist to assume the role of AR Manager, taking responsibility for Accounts Receivable as a whole, to reduce the aged debtors ledger, improve payment processes, shorten average debtor days and ensure a clean, up to date, accurate ledger at all times.

Reporting to the Head of Finance and working closely with the sales team and the AP/Finance Assistant, this is a position calling for a forensic attention to detail as well as an ability to implement and drive adherence to process.

Mash Media is a small company of 42 employees with a warm, friendly and welcoming culture. Colleagues are mutually supportive and will 'muck in’ where required to help one another get the job done. We have a 4.5 day working week with Friday afternoons off and 30 days holiday allowance.

Responsibilities:

• Maintaining customer accounts: Keeping track of customer balances, payment history, and credit limits.
• Generating and managing invoices: Creating and sending invoices to customers, ensuring they are accurate and timely and adhere to a variable set of payment terms.
• Collecting payments: Following up with customers to ensure timely payment, resolving payment discrepancies, and applying payments to customer accounts.
• Recording and reconciling payments: Accurately posting payments to customer accounts and reconciling bank statements to ensure accuracy and up to date information.
• Tracking overdue invoices: Identifying and addressing overdue payments, potentially escalating issues to CCJ if necessary.
• Maintaining accurate financial records: Keeping detailed records of all transactions, invoices, and payments.
• Reporting and Forecasting: Providing regular updates on collections, problem clients and forecasting monthly collections
• Working with billing systems: Utilising Xero and Hubspot to manage the AR process.
• Communicating with customers: Addressing client inquiries related to invoices and payments and building relationships with clients to resolve disputes and payment issues, working on payment plans with clients where necessary and monitoring adherence to these payment plans.
• Improving cash flow: Identifying and implementing strategies to improve the company's cash flow by optimising the AR process.

Key Skills:

• Accuracy and attention to detail: A significant proportion of payments will relate to complex marketing campaigns that have multiple elements, you will be dealing with deferred revenue and working with a large number of clients who pay in monthly or quarterly instalments.
• Process driven: Adhering to the collections process, diarising and managing the process to implement surcharging and escalation of accounts according to given timescales.
• Understanding of basic accounting principles: Knowledge of bookkeeping, credit, and accounting concepts.
• Proficiency in accounting software: Experience of Xero would be an advantage as would knowledge of Hubspot and Power BI.
• Excellent organisational and time management skills: Ability to manage your days and prioritise tasks is essential as Mash is an environment where individuals are given a large amount of autonomy.
• Strong communication and customer service skills: Necessary for interacting with clients and resolving issues and for working with account managers within the business to resolve specific client issues.
• Attention to detail: Essential for accuracy in record-keeping and reconciliation, also to be able to spot anomalies.