My Shortlist

Your shortlisted jobs will appear here. To view your shortlist: Login Or Register

Date Added: Sat 14/01/2023

Gaming Supervisor

London, W1K, UK
Apply Now


Job Type: Permanent

Salary: Up to £31200 per annum + Excellent company benefits

New opportunity has just arrived!

We have an exciting new opportunity within London's elegant Mayfair at our Park Lane Casino.

At Metropolitan Gaming we are as committed to delivering for our employees as for our customers. We know it's our people who make us stand out which is why we believe in giving every team member the training, development, and support they need to fulfil their potential.

This is your chance to build a rewarding career with a caring company in an exhilarating London location.

Not only do we care about you and your development but we also many benefits for our employees. Here is a sample of the many we offer our team:

  • Enhanced salary from midnight until 6am
  • Growth opportunities
  • Generous shift allowance
  • Cycle to work scheme
  • Company pension
  • Extensive employee HUB offering discounts from travel, retail, hospitality to health and well-being
  • Regular training and development
  • Employee health and well-being services
  • Refer a friend incentive - (Paid into your employee hub account)
  • 50% off food and drinks in all our UK venues
  • Financial advice services
  • Holiday accrual with length of service

Are you ready to place your bets on a career with us?


  • Always oversee gaming activity in a vigilant manner ensuring that relevant legislation and rules of the game are always adhered to.
  • Monitor customer play, interact or intervene when required and ensure that both dealer and others continually promote and support the ethos of safer gaming.
  • Maintain and update both formal records and colleagues/senior management of such interactions and any required follow on action is agreed and takes place.
  • Ensure accurate player tracking is achieved and that threshold limits relating to buy in, cash out and general level of play are always monitored. In doing so interact or escalate where required in relation to Know Your Customer requirements, source of funds and enhanced due diligence.
  • Run casino operations in the absence of an Assistant/Casino Manager and be sole Manager on duty for part or all of shifts, as directed and agreed by senior Venue Management.
  • Conduct all levels and types of customer interaction in a sole capacity.
  • Consider and undertake gaming, cash desk and customer dispute decisions in a sole capacity.
  • Create and support a culture that necessitates complete adherence to internal policies and procedures and abiding by all laws and regulations applicable to the business.
  • Protect the Company's most important asset - its gaming license.
  • Promote the licensing objectives as set out in Gambling Act 2005, including all aspects of compliance with AML/CTF and Social Responsibility policies and procedures.
  • Adhere to continual reporting requirements to the centralised compliance organisation within Metropolitan Gaming of routine matters.
  • Cooperate fully with regulatory authorities on any requests for information and on any compliance or audit assessments, internal or external.


  • Holds a valid Personal Management Licence
  • Detailed Knowledge of NEON and functionality
  • Detailed knowledge of AML/SG policy, their application to all situations and able to undertake the required investigation, reporting or escalation
  • Competent knowledge of Slots and ER department, equipment, operation and reporting
  • Able to create and manage break lists
  • Undertake leadership duties
  • Supervise gaming floor and make decisions in isolation
  • Conduct employee appraisals/Snapshots/performance reviews
  • Undertake customer interactions at all levels
  • Ability to run casino operations in absence of a Casino Manager
  • Fully train and multi-skill in other departments and make decisions about deployment of self and others to other departments

Please Note: You must be aged 18 or over and have the right to work in the UK.

Apply Now