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Date Added: Mon 19/10/2020

Security Officer

London, UK
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Job Type: Permanent, FullTime

Salary: 11

We are looking for an experienced, highly motivated Security Officers to based at various sites across London.
In return, you will receive highly competitive hourly rates subject to the sites you will work across.
It is an exciting time to join our award winning Company as we continue to grow and secure a number of high profile corporate security contracts within the central London region.
UniTrust is a people focused, privately owned award-winning Company based in central London.
A career with us means joining a Company that is growing and is in the top 5% of all SIA security providers within the UK.
The role: Working within this flagship building and prestigious environment in London.
Your primary role is to ensure the security of people, premises and property, protecting the reputation of the client/tenants throughout.
You will support the delivery of a truly exceptional customer journey for both staff and visitors.
To achieve this, you will be/become well versed in the processes and practices of a Security professional.
Excellence in customer service will be at the heart of the role.
You will be part of a well drilled security operation.
To ensure synergy across our service providers, we work as a “one team” approach to successfully deliver an excellent customer experience so in this role you will work closely with Front of House, cleaning and maintenance in order to provide an environment that is welcoming and safe and secure.
Excellence in customer service will be at the heart of the role.
What will you be doing (non – exhaustive)? Deliver outstanding customer service to staff and visitors Take an active interest in, and give commitment to the client Ensure that the environment and service is truly excellent and beyond expectation Promote the client, tenants other service providers positively to all you come in to contact with, throughout the customer journey Be flexible and adaptable to all tasks or challenges Be highly presentable, accountable; take responsibility and ownership for any tasks identified or allocated Ensure all contact, be it internal or external; by telephone, face to face or any other medium; is clear, courteous, polite, professional and respectful Ensure complete client/tenant/other service provider confidentiality; protecting people and information is paramount Appropriate use of CCTV/access control and any other electronic management system, and completion of reports and documentation in a timely fashion Be familiar with all Security and Emergency procedures on site and assist in the facilitation of their safe execution and practice.
There may also be a need to become a fire marshal and first aider if applicable all training will be provided All Assignment Instructions / Operations Manual or Standard Operating Procedures are to be reviewed, understood and followed Embrace and deliver the bespoke training requirements, specific to contractual obligation or regulation Completion of rostered duties and all associated tasks or responsibilities to the highest possible standard Ensure that all Health and Safety and Environmental procedures are followed and do not undertake any activity which could breach the SIA or other relevant regulations To complete any other reasonable task as instructed by your line manager or other Senior Manager, either UniTrust or at the request of the Client and/or tenants To support internal and external audit processes from UniTrust Security representatives, Client/Tenant Representatives, the SIA, any other relevant body with a relevant interest and valid reason for inspection or compliance checks To act with integrity and in the best interests of the company in a safe, compliant and ethical manner To be resilient to working in the most sensitive environments, dealing with any conflict with a respectful and empathic approach at all times Be prepared to manage a wide variety and diversity of scenarios, people and challenges Assist in the induction, development or ongoing training of new team members across the disciplines where appropriate Act in accordance with Company Policies and Procedures and our Code of Conduct Concierge Specific Responsibilities: Welcome and assist staff, clients, tenants and visitors to the premises in a warm and courteous fashion maintaining excellence as a standard throughout the customer journey Work with all colleagues to ensure the integrity of security on the site Early identification and mitigation of any threats to persons, premises or property, escalating where appropriate to do so Have an outstanding knowledge of the premises (inside and external) and able to assist staff, clients, tenants and visitors with their queries Direct all deliveries as required (Loading Bay) Develop and maintain positive relationships with all staff, visitors, tenants, service providers and clients Have good knowledge of the local area to be able to answer queries regarding local transport links or services in the area for example.
To be able to use a visitor management system Essential: Officers must have at least 2 years Security experience.
Valid SIA Licence 5 years checkable work history (no unverified gaps of more than 31 days) Carry and be capable or using all security equipment necessary to efficiently perform the duties required of a professional security officer.
Good IT skills is essential.
Be capable of using all security equipment necessary to efficiently perform the duties required of a professional security ; Can do attitude with a focus on a 5* customer service.
Good, clear communication skills essential.
Confident English speaking.
Excellent record of attendance and timekeeping.
Desirable Skills: Exposure to relevant Protective Security or Counter Terrorism Advice Previous experience of the security industry and / or within the hospitality sector or corporate environment with a view to obtaining an SIA licence if not already held.
Previous experience in technologies to detect security threats in any given environment What’s in it for you? In return as our Security Officer, we offer the below salary and benefits: 4 on 4 off shift pattern, nights only (42 hours per week).
A competitive wage (£ ;per hour) Pension scheme Life assurance equivalent 1 x annual salary Personal Accident Cover Length of service awards Employee Recognition Awards Tech scheme and Cycle to work scheme Company Sick Pay Company advances and loans Career Mapping Pathway Christmas Vouchers Diverse and inclusive working environment Don’t miss out on this fantastic opportunity to join our team! UniTrust is an Equal Opportunities employer and welcome applicants from suitably qualified persons regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status or pregnancy and maternity.
Please note, any job offered is subject to satisfactory pre-employment and five or ten year work history security vetting checks according to BS 7858:2019.
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