Deputy Operations Manager - Truro (Hybrid) - Permanent
💰 Salary: £26,000 - £27,000 plus benefits package
📍 Location: Truro - Hybrid (Home and Office-based working) across a 4-day week
🎁 Benefits: Flexible working, 4-day working week, generous holiday allowance, company pension, professional development opportunities, supportive and collaborative team culture

Are you an organised and proactive operations professional with a passion for leadership and continuous improvement?
Looking to make a real impact in a respected and growing organisation that values excellence, client care, and innovation?

We are seeking a Deputy Operations Manager to support the strategic growth and day-to-day efficiency of our clients high-performing organisation in Truro.

🔎 What You'll Be Doing:

✔ Operational Leadership - Support all functions including marketing, business development and administration to ensure they're aligned with organisational goals
✔ Team Support - Guide and support staff with training, systems, and people management, ensuring consistent delivery of key responsibilities
✔ Business Efficiency - Manage and refine systems, workflows, and data processes to support colleagues and maintain high standards across client servicing
✔ Compliance & Quality - Help ensure compliance with FCA regulations, GDPR, and business best practices
✔ Marketing - Support the creation and execution of a targeted marketing strategy across digital channels and client engagement events
✔ Project Management - Lead and deliver internal projects to support practice development and service innovation
✔ Client Experience - Assist in delivering a first-class experience to new and existing clients, supporting relationship-building and client care initiatives
✔ Deputise for the Manager - Take ownership of operational decisions and team support when required

🌟 What We're Looking For:

💡 Strong background in operations or office management within a regulated environment
💡 Experience in managing people, systems, and workflow processes
💡 Knowledge of financial services or a similar professional services environment desirable
💡 Proficient in MS Office and comfortable with digital systems and CRM platforms
💡 Previous marketing or project management experience beneficial
💡 Highly organised, with strong attention to detail and excellent communication skills
💡 A team player with the ability to lead with initiative, positivity, and professionalism
💡 Comfortable working flexibly, with a can-do mindset and strong problem-solving ability

✅ Why You'll Love This Role:

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💼 Strategic Role - Influence the growth and direction of a dynamic organisation

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⏳ Work-Life Balance - Enjoy a 4-day working week with hybrid flexibility

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🚀 Development Opportunities - Be part of a team that values learning and continuous improvement

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🌍 Collaborative Culture - Join a positive, inclusive, and forward-thinking team

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📈 Career Progression - Opportunity to step into a senior operations leadership role over time

📅 Ready to take your operations career to the next level in a role that truly makes a difference?
Apply now for immediate consideration or get in touch to find out more.

Carrington Wood is a specialist recruitment consultancy supporting organisations across Cornwall, Devon, and the wider South West. We recruit across Finance, Accounting, HR, Marketing, Administration, Customer Service, and Business Development — both temporary and permanent