Customer Service Advisor - Long-Term Temp (Cheltenham)

Location: Cheltenham
Pay Rate: From £13.45 per hour
Duration: Minimum 3 months with strong potential to extend
Team: Small, friendly, and welcoming team, Onsite parking & fantastic company culture

Are you an organised and customer-focused professional looking for your next opportunity? We're seeking a Customer Service Advisor to join a supportive and collaborative team in Cheltenham. This is a long-term temporary role with a minimum 3-month duration and the potential to extend.

Key Responsibilities:
• Prepare, amend, and submit quotation documents, service specifications, tender applications, and service schedules
• Follow up on service quotes, tenders, and distribute marketing literature
• Support the growth of Commercial Service revenue by discussing contract options with clients
• Coordinate and schedule service visits, including third-party help desk dashboards
• Validate and invoice service and contract visits, ensuring accurate post-visit follow-up
• Handle incoming customer contacts to provide top-tier support
• Identify and pursue new service business opportunities
• Work collaboratively with various internal departments to ensure seamless service delivery
• Assist in preparing monthly reports, tracking project performance, and managing work-in-progress

About You:
• Excellent communication and organisational skills
• Strong customer service mindset with a proactive attitude
• Ability to manage multiple tasks and work well with cross-functional teams
• Previous experience in a service-oriented or administrative role is a bonus

If you're passionate about delivering great service and enjoy working in a dynamic and positive environment, we'd love to hear from you!

Apply now to join this brilliant team and make an impact from day one by sending your cv to

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