Thrive Trowbridge are delighted to be working with our client in the Trowbridge area who are actively looking to recruit a Customer Service Manager on a permanent basis.

What you will be doing:

Management of the customer service department to ensure high standards of client satisfaction
Overseeing a diverse portfolio of Key Accounts and clients
Supervision of a team including reviews, development, coaching and training
Involvement with invoicing, pricing and more complex customer service issues
Collaboration with a number of other departmentsWhat you will need to succeed:

Exceptional customer service / account management experience
Proven track record within a similar role, ideally from within production or engineering and a technical product range
Strong staff management skills including training and mentoring
Great attention to detail, numeracy skills and the ability to lead by example
Excellent communication skills as you will be dealing with a variety of internal departments and clientsWhat you will receive in return:

Competitive salary
Full time Monday to Friday
Generous benefits package including 25 days holiday plus BHs and health cover
The opportunity to join a collaborative environment that values both technical and interpersonal excellence
*Please note 100% office based*What you need to do next:

If you are interested in being considered for this position, please contact sarah.collins@ (url removed)

Thrive are acting as an employment business in relationship to this vacancy.

If you have not heard from a consultant within 7 days, please assume you have been unsuccessful on this occasion.

INDTRO