Join a dynamic team in Hythe as a Telesales & Customer Service Executive! Drive customer satisfaction, generate leads, and support sales growth in a permanent role with a leading company.

Telesales and Customer Service Executive

Location: Hythe

Salary: up to £35k DOE

Permanent role, Full-time

Benefits:

• Competitive salary

• Permanent role

• Supportive team environment

• Opportunities for growth and development

About the Role:

We are recruiting confidentially on behalf of our client for a motivated and dynamic Telesales & Customer Service Executive. This role combines customer service and sales support responsibilities, focusing on managing enquiries, promoting products and services, generating leads, and providing timely support to the sales team. You will play a key role in maintaining strong customer relationships and contributing to revenue growth.

Responsibilities:

* Act as the first point of contact for customer queries via phone and email

* Provide timely and professional support to resolve issues or escalate where necessary

* Take ownership of after-sales care, including contacting customers regarding deliveries and updates

* Assign incoming leads to Regional Sales Managers

* Generate new leads through market research and effective communication

* Assist with preparing, issuing, and following up on quotes and proposals

* Track outstanding quotes and proactively follow up to support conversion

* Identify upselling and cross-selling opportunities during interactions

* Maintain accurate records in the CRM system

Candidate Requirements:

* Proven experience in customer service, sales support, or administration

* Strong communication skills, both verbal and written

* Excellent organisational and time management skills

* High attention to detail and accuracy

* Proactive problem-solving approach

* Experience with CRM software

* Ability to work collaboratively and independently

Morgan Jones is committed to equality, diversity, and inclusion. We welcome applications from all backgrounds and ensure fair treatment throughout the recruitment process.

About Morgan Jones:

Morgan Jones Recruitment is a leading recruitment agency dedicated to connecting talented individuals with outstanding opportunities.

Apply now