Income Recovery & Enforcement Officer

Permanent | Full-Time (35 hours)
Salary: £32,881 (London) / £28,886 (Regional)
Location: London or Manchester
Working Pattern: Hybrid 1-2 days a week after training

Make an Impact in Arrears Recovery & Enforcement

We're recruiting an experienced Income Recovery & Enforcement Officer to join a busy Income Management Team.

In this specialist role, you'll manage a portfolio of accounts already subject to legal action - preparing court documentation, liaising with external legal representatives, and progressing cases through to enforcement and eviction where required.

This is a fast-paced, target-driven position where you'll balance firm decision-making with a customer-focused approach, helping residents sustain tenancies wherever possible while protecting essential income.

Key Responsibilities

Manage cases through the legal arrears process, including court preparation and enforcement action.

Prepare witness statements and legal documentation.

Act as key contact for external legal advocates.

Make confident decisions on enforcement, balancing risk and customer impact.

Meet call and case targets within a high-volume environment.

Provide advice and signposting to support tenancy sustainment.

Work collaboratively with Housing, Finance and Legal teams.

About You

Experience in housing arrears recovery and legal enforcement through to eviction.

Confident decision-maker in a fast-paced environment.

Strong customer service and negotiation skills.

Knowledge of welfare benefits and tenancy arrears processes.

Organised, resilient, and able to manage a busy caseload independently.

Benefits

Excellent pension (up to 6% double contribution)

28 days annual leave rising to 31 + bank holidays

Health Cash Plan

Life assurance

Paid volunteering leave

Employee Assistance Programme

Hybrid working

If you're ready to take ownership of complex cases and make a real difference, apply today