Customer Service Operations Associate

Location: Newcastle-Upon-Tyne

Hours: 37.5 hours per week

Overview

We are seeking a proactive and detail-oriented individual to join our Customer Service Operations team in Newcastle-Upon-Tyne. This role is ideal for someone who thrives in a collaborative environment, demonstrates strong problem-solving abilities, and has a keen eye for accuracy and efficiency.

Key Responsibilities

Operate as a key member of a multi-skilled team, contributing to the delivery of high-quality customer service operations.
Apply initiative and analytical thinking to resolve issues and improve processes.
Communicate effectively with internal and external stakeholders, both verbally and in writing.
Work confidently across various systems and platforms, including SAP, Outlook, and Microsoft Office.
Perform data analysis and reporting using advanced Excel skills.
Ensure all tasks are completed with a high level of attention to detail and accuracy.
Support continuous improvement initiatives within the department.

Skills & Experience Required

Proven experience working within customer service or operations environments.
Strong collaboration and interpersonal skills.
Excellent written and verbal communication abilities.
Proficiency in SAP, Microsoft Outlook, and Microsoft Office Suite.
Advanced Excel skills and strong analytical capabilities.
High level of personal accuracy and attention to detail.
Ability to work independently and manage multiple tasks effectively.
Language skills may be required depending on the specific needs of the role.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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