Job Summary

The post holder will work autonomously to agreed objectives for the service. In addition, there will be regular review and monitoring meetings. Objectives will be set, but the post holder will determine how results are best achieved.

To provide clinical supervision and mentoring for the NHS Pathways call triage system and Trust’s Emergency Medical Advisors (EMAs) and dispatch staff and functions.

Provide remote clinical triage to appropriate incidents using clinical decision support software and where applicable provide home management advice to discharge patients from the Trust’s care.

To provide support in the clinical prioritisation of incidents to ensure that our patients receive the right care at the right time. This will be done by using evidence based practice and national guidelines, ensuring patient safety at all times.

To provide remote clinical leadership, information regarding referral pathways, safeguarding and care guidance to front-line ambulance clinicians.

Communicate with patients and callers at their level of understanding, culture and background. Remain courteous and professional at all times.

Validate and review all suitable incidents in the EOC utilising the NHS Pathways call triage system

Provide Home Management Advice: specific symptom management and worsening instructions to patients, utilising the NHS Pathways Module 2 Clinicians Module to provide safe, consented discharge of patients from the care of the organisation

To provide advance remote clinical assessment skills to patients via the EOC as required

Actively manage and prioritise referrals to the Clinical Supervisors utilising the Trust’s Computer Aided Dispatch system (CAD)