Southwark Council - Revenues Officer
Location: 160 Tooley Street, London Bridge, SE1 2QH
Contract: Initial three-month contract to 31st March 2021 with possible further extension.
Hours: Full Time - 36 Hours a Week Monday to Friday 9:00am to 5:00pm
Payrate: £22.41 an Hour
Use of Northgate (iWorld) essential
Working within the new Step by Step team dealing with the recovery of Council Tax, Housing Benefit Overpayments, Former and Current Tenant arrears.
Primary duties will include negotiating payment arrangements for Council Tax or multiple debt types with customers over the telephone;
Assessing income and expenditure forms in accordance with the standard financial statement spending guidelines; Assisting customers in obtaining financial support from within the Council and externally.
To manage a particular caseload in the day-to-day administration, billing, collection and recovery of Council Tax (an annual debit of £150M), and Business Rates (annual debit of £183M) and BIDs (annual levy £2M).
Interpret and apply the Local Government Finance Act 1992, relevant regulations and Southwark Council's own policies and procedures,
ensuring that Best Value indicators on council tax & NNDR collection and debt reduction targets are achieved for your caseload and that quality assurance frameworks are established such that accuracy of data is maintained.
To identify and take the appropriate collection action on accounts relating to Housing Benefit Overpayments, liaising with service departments in respect of uncollectable debts.
To seek the most efficient collection routes meeting council and customers' needs and influence the implementation of best practice processes in performance and service delivery so that the team meets its collection targets and supports broader corporate objectives.
To be responsible for the accurate establishment of liability and maintenance of Council Tax, NNDR, HBOP and BIDS databases.
To take responsibility for a particular area of legislation and contribute to the development and implementation of Council policy in relation to Revenues,
HBOP and Miscellaneous income collection and to ensure that the service is operated in accordance with those policies and regulations.
To represent the Council in all Courts having jurisdiction for the collection and administration of Council Tax and NNDR,
selecting cases from your caseload for Court and managing the court process making application for a range of Court orders appropriate for the administration and collection of Local Revenue due to the Council
Be responsible for meeting individual and team targets in the delivery of the Revenues Service including Council Tax billing and recovery,
NNDR including BIDs and HBOP recovery as agreed as part of the annual appraisal process, managing a specific case load with autonomy as part of the team's operation.
Provide expert advice to your customers
Respond to, take action and provide technical advice on customers' enquiries, information and applications by telephone, written correspondence, or face-to-face, accurately maintaining customer accounts.
Make all necessary investigations including requesting further information from the customer, other internal and external departments and any other relevant stakeholder/ party,
recording information on appropriate databases and communicating the outcome in plain English to the customer, their representative or stakeholder.
Identify and take proactive action on revenues cases where