OPERATIONS MANAGER - COMPLEX CARE
Salary up to £55,000 per year

📍 Location: Midlands/North (UK-wide travel as needed)

Overview

We're working on behalf of a leading complex care provider to source an experienced Operations Manager to lead service delivery across a key regional portfolio.

This is a high-impact leadership role overseeing the operational performance of complex care services. The successful candidate will be responsible for driving quality, efficiency, team development, and client satisfaction across a portfolio of regulated care packages.

Key Responsibilities

* Lead and manage a regional complex care operation

* Ensure safe, compliant, person-centred service delivery

* Drive performance across KPIs (time-to-hire, mobilisation, GP, QA scores, etc.)

* Lead and develop a team of Community Care Leads

* Oversee financial performance, risk, and margin management

* Support mobilisation of new packages in partnership with clinical leads

* Collaborate cross-functionally with recruitment, clinical, and operations teams

* Maintain stakeholder relationships with funders, case managers, and MDTs

* Support continuous improvement and uphold regulatory standards (e.g. CQC)

Ideal Candidate Profile

* Proven track record in operational leadership within complex/community care

* Strong commercial and financial acumen

* Experience managing multi-site teams and care delivery operations

* Knowledge of CQC requirements and quality assurance standards

* Skilled in team performance management and stakeholder engagement

* Comfortable working in a fast-paced, change-oriented environment

Why This Role?

This is an opportunity to shape service delivery in a growing, quality-driven environment. The role offers autonomy, variety, and the ability to lead impactful work that directly improves outcomes for vulnerable individuals.

📩 Interested candidates should have a background in healthcare operations, with experience managing regulated services and leading cross-functional teams. Apply in confidence to learn more